Customer Service Agent

We epitomise the values of being bold, insightful, energetic, and curious. Embracing calculated risks, thinking deeply, bringing enthusiasm, and constantly seeking knowledge. These values fuel our innovative spirit, drive our growth, and enable us to make a positive impact on our stakeholders.
** The Role
** Based in our Cardiff city centre offices, this role will see you take responsibility for delivering the day-to-day customer services. This will involve answering inbound telephone calls, making outbound customer calls, sending emails, managing queries and completing processes relating to the calls.

The role currently operates on a shift rotation basis, covering our opening hours of Monday to Friday 8am – 8pm and Saturday 8am – 1pm
** What we are looking for from you
** Customer service experienceor Contact centre experience

Able to demonstrate what is needed to provide fantastic customer service experience

Excellent organisational, communication, and interpersonal skills Knowledge of GDPR. Experience in a similar role is desirable Experience in communicating effectively Articulate with the ability to interact with people at all levels A fast learner with the ability to acquire knowledge swiftly, work with the knowledge and pass it on as necessary

Detail orientated with the ability to work methodically Able to prioritise tasks and workload to meet tight deadlines in a frequently changing environment

Adept at solving problems and possess strong analytical skills

A cash payment annually towards flexible benefits, e.g., dental insurance, gym membership, the above extra holiday etc. Our people and platforms connect businesses with markets, engage customers with their investments and allow organisations to grow and transform.  Our vision is to help businesses and individuals succeed, creating positive experiences for the millions of people who rely on us for a sustainable future.

We provide share registration, deliver services for reward and benefits and develop solutions for customer management in regulated industries.  Our work with some of the most significant organisations in the UK and US means we engage with 29 million of their shareholders, pensioners and employees.
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