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Technical Support HelpDesk/Support

Customer Support Team Lead – Hybrid, SQL & Jira

Job in Cardiff, Cardiff City Area, CF10, Wales, UK
Listing for: Rise Technical Recruitment
Full Time position
Listed on 2026-01-02
Job specializations:
  • Customer Service/HelpDesk
    Technical Support, HelpDesk/Support
Job Description & How to Apply Below
A growing software solutions company in Cardiff is seeking a Customer Service Team Lead to enhance customer support effectiveness. You will analyse and improve support procedures, manage customer service tickets, and lead a team while promoting efficient problem-solving. Ideal candidates will have strong knowledge of SQL and experience with Jira Service Management, along with a proven background in team leadership.

This role offers a hybrid working model, providing flexibility and a supportive company culture.
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