Customer Support Midnights

Were Capital on Tap

Capital on Tap was founded with the mission to help small business owners and make their lives easier. Today we provide an all-in-one business credit card & spend management platform that helps business owners save time and money. Capital on Tap proudly serves over 200000 businesses across the world and our goal is to help 1 million small businesses by 2030.

We empower you to be innovative and solve complex problems. Take ownership make an impact and thrive in our scaling and agile environment.

Were not just another call centre were the people small business owners rely on every single day. Youll get the space to solve problems creatively make decisions and see your impact right away.

Check out the development opportunities in the Customer Support team.

This is a hybrid-based role working from our Cardiff City Centre Office. Once youve passed your probation youll be in the office 3 days a week and 2 days from home.

Youll be the friendly face (or voice!) of Capital on Tap the first person our customers turn to when they need help. Our business owners are busy building their dreams so your job is to make things simple and stress-free.

• Servicing our customers over phone email and live chat always keeping it friendly and professional
• Solving problems fast and owning each customers issue from start to finish
• Listening carefully understanding whats gone wrong and finding fair solutions that make sense
• Staying up to date with our products and policies so you can offer accurate advice
• Spotting opportunities to make things better from improving FAQs to suggesting process changes
• Identifying customers who might need extra support and making sure they get it

This isnt just about answering questions its about building relationships and helping small business owners succeed.

Youll be joining our Midnight Customer Support team. Working Monday-Friday.

• Week 1 : 12 : 30pm - 9pm
• Week 2 : 3 : 30pm Midnight

• Have 2 years of customer service experience (bonus points if its in a fast-paced or customer-obsessed environment)
• Have excellent communication skills youre confident chatting with all kinds of people on the phone or in writing
• Are a problem-solver at heart with a lets fix this mindset
• Stay calm when things get busy and can handle high volumes without losing your friendly tone
• Can work independently but love being part of a close-knit supportive team
• Bring empathy curiosity and energy to every customer conversation

Were not looking for perfection were looking for people who care about helping others and want to keep growing.

We believe that different perspectives make us stronger. We welcome and encourage applicants from all backgrounds and experiences to join our team. Come as you are were building a culture where everyone belongs.

We believe in balancing hard work with a bit of fun so our office is designed for both productivity and play. From a pool table and Play Station to a few office dogs roaming around weve created a space where you can relax and recharge. Check out the perks we offer :

• Salary from 27000 monthly bonuses
• Private Healthcare including dental and optician services through Vitality
• Worldwide travel insurance through Vitality
• Anniversary Rewards (-week fully paid sabbatical)
• Salary Sacrifice Pension Scheme up to 7% match
• 28 days holiday (plus bank holidays)
• Annual Learning and Wellbeing Budget
• Enhanced Parental Leave
• Cycle to Work Scheme
• Season Ticket Loan
• 6 free therapy sessions per year
• Dog-Friendly Offices
• Free drinks and snacks in our offices

Check out more of our benefits values and mission here.

• First stage : 15-minute intro call with a member of the Talent Team (Phone call)
• Final stage :
  Attend an assessment day on either Tuesday 2nd Wednesday 3rd or Thursday 4th of December (In person)
• Start dates :
  Monday 12th of January and Monday 23rd February 2026

Check out ourTop Tips for interviewing.

Keep updated on new job opportunities by following us on Linkedin.

Email if you have any questions.

If youd like to progress your career within our fast growing profitable fintech then click apply and we will aim to get back to you within 3 working days (during busy periods this could take up to 5 working days.)

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Employment Type

:
Full Time

Experience : years

Vacancy : 1