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Licensing & Customer Service Officer; Call Centre

Job in Cardiff, Cardiff City Area, CF10, Wales, UK
Listing for: Cyngor Caerdydd/Cardiff Council
Full Time position
Listed on 2026-01-09
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Bilingual
Salary/Wage Range or Industry Benchmark: 40000 - 60000 GBP Yearly GBP 40000.00 60000.00 YEAR
Job Description & How to Apply Below
Position: Licensing & Customer Service Officer (Call Centre)
A local government authority in Cardiff is seeking enthusiastic individuals for the role of Customer Service Officer in their Contact Centre. The successful candidates will assist users over the phone and via email, ensuring high standards of service. Strong communication in Welsh at Level 4 Advanced is essential. This full-time, permanent position is office-based at County Hall, Cardiff and promotes a customer-focused approach while working in a team environment.
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