Repairs Coordinator​/Cydlynydd Atgyweirio

The Opportunity

We have an exciting opportunity for an individual looking to make a real difference to the lives of residents and communities across Wales. As our Repairs Coordinator, you will support our two award‑winning companies to make a real difference to people’s homes and communities across Wales.

Our busy team is at the very forefront of service delivery. We are dealing with repairs, servicing and safety testing, working closely with our subsidiary contractors to ensure that we complete maintenance requests and compliance tasks as efficiently as possible.

Our aim is to turn up when we say we will, do the right work and do a good job so we don’t have to return. You will be critical in helping us to achieve and maintain this standard.

• Genuinely passionate about making a difference to our residents and able to use your initiative to deliver top quality customer service?
• Someone that has a positive and flexible attitude, with strong values that align well to ours?

• A strong customer focused and empathetic approach to dealing with customers?
• The ability to work as part of a very busy team as well as to work alone and therefore capable of organising your workload and making decisions?
• Excellent communication skills?
• Excellent administrative skills to support the team?
• Strong attention to detail?

You will ensure we deliver excellent repairs, testing and servicing services to our customers.

• To be part of the in‑house repairs teams who deliver customer focused services, maximising opportunities to achieve improved VFM and high levels of customer satisfaction.
• To be part of the team responsible for the effective delivery of the reactive electrical and heating repairs service.
• To lead on the delivery of electrical and gas safety tasks.
• To support the delivery of the servicing and testing of critical components and systems.
• To assist with the delivery of a comprehensive Asset Management Strategy (AMS) to ensure an understanding of the asset portfolio, performance and investment profile.
• To take personal responsibility for dealing with resident queries.

For further information about the role please view the attached role profile in the recruitment pack.

To succeed in this role, you will have a genuine passion and interest in what we do as an organisation with an understanding of repairs, maintenance and compliance within a social housing environment. You will be part of a busy team whose primary focus is to respond to resident’s repair requests and organise compliance related tasks across the whole of Wales.

This will involve answering calls, responding to emails and dealing with complex and at times, challenging situations, whilst endeavouring to deliver the best possible service to our customers.

We are looking for someone with a real desire to make a difference and can use their initiative to deliver top quality customer service. If you have IT skills, common sense and a flexible “can‑do” attitude then we want to hear from you.

To help us deliver an excellent service you must have a proven track record in the following:

• An understanding of building maintenance, ideally working within a customer focused housing repair and maintenance team.
• Ability to collect, record and monitor data.
• Ability to use ICT software programmes effectively.
• A customer focused and empathetic approach to dealing with residents.
• The ability to work under pressure effectively.

• Salary £29,157 – £32,091 per annum
• Choice of Defined Contribution or Defined Benefit pension, both including 3× death in service life insurance cover.
• 25 days annual leave, increasing to 30 days with service, the ability to buy and sell up to 5 days (pro rata), as well as, time off for volunteering, health screening and more.
• 9 Bank Holidays per annum, including an extra day at Christmas!
• Opportunities to develop and grow.
• Regular feedback, training and support from your manager and team.
• Comprehensive support in case of sickness with a generous sick pay scheme, critical illness cover and support through an employee assistance and counselling service and a cash plan benefit.
• And lots more.