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IT Project Manager IT Consultant Systems Analyst Technical Support

Senior IT Service Delivery Lead - Hybrid

Job in Cardiff, Cardiff City Area, CF10, Wales, UK
Listing for: IntaPeople
Full Time position
Listed on 2025-12-20
Job specializations:
  • IT/Tech
    IT Project Manager, IT Consultant, Systems Analyst, Technical Support
Job Description & How to Apply Below
A leading IT services provider based in Cardiff is looking for a Customer Service Delivery Manager. This full-time, permanent role involves ownership of customer-facing IT managed services and coordination between clients and technical teams. The ideal candidate will possess a strong knowledge of ITIL and experience in a service leadership role. Responsibilities include managing contracts, leading incident response, and driving service improvements while working closely with senior stakeholders in a hybrid environment.
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Position Requirements
10+ Years work experience
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