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Technical Support HelpDesk/Support

Customer Service Team Lead - Hybrid, Autonomy, SQL & Jira

Job in Cardiff, Cardiff City Area, CF10, Wales, UK
Listing for: Rise Technical Recruitment Limited
Full Time position
Listed on 2025-12-22
Job specializations:
  • IT/Tech
    Technical Support, HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 60000 - 80000 GBP Yearly GBP 60000.00 80000.00 YEAR
Job Description & How to Apply Below
A leading technology recruitment firm is seeking a Customer Service Team Lead to enhance customer support processes and lead a growing team in Cardiff. This role involves managing support tickets, collaborating with departments, and implementing solutions efficiently. Candidates need solid experience in team leadership, strong SQL skills, and familiarity with Jira Service Management. The position offers a hybrid working model with excellent benefits, supporting a culture of flexibility and autonomy.
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