IT Managed Service Delivery Manager
Job in
Cardiff, Cardiff City Area, CF10, Wales, UK
Listed on 2025-12-27
Listing for:
Accelero
Full Time
position Listed on 2025-12-27
Job specializations:
-
IT/Tech
IT Project Manager, IT Support, IT Consultant, IT Business Analyst
Job Description & How to Apply Below
Technical Recruiter | Helping Tech Talent Find the Right Role
Salary from £35,000 – depending on experience
Are you an experienced Service Delivery Manager who thrives in IT Managed Services
?
We’re looking for someone to own customer relationships, lead service performance, and drive continual improvement across key accounts.
What you’ll do:- Own SLA performance, service reporting & governance
- Be the senior escalation point for incidents & change
- Build strong relationships with customers and suppliers
- Drive ITIL-aligned service improvement & efficiency
- Lead onboarding and transition of new customers
- 5+ years in IT Managed Services
- Strong ITIL / ITSM knowledge
- Confident, customer‑facing leadership style
- Real ownership and influence
- Opportunity to shape service delivery standards
- Competitive package with strong salary flexibility
Mid‑Senior level
Employment typeFull‑time
Job functionInformation Technology
IndustriesIT Services and IT Consulting
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