Customer Service Support Officer

Overview

Join to apply for the Customer Service Support Officer role at Alcumus
. As a Customer Service Support Officer (known internally as Technical Support Officer) you will support the Audit Services team in completing desktop assessments of registered customer accreditation documentation and provide technical support via phone and email to customers, ensuring a first-class customer experience.

Location:

Cardiff, UK. Salary: £24,800 / year. The role is hybrid, requiring 3 days per week working from our office in Cardiff.

• Complete pre-audit checks on customer information to ensure a minimum standard before it progresses to the full audit.
• Work through pre-audit checks of customer information to collate required evidence.
• Provide feedback to customers and collate any missing information for pre-audit checks.
• Support customers in areas of improvement where additional information is needed to pass the audit and become accredited.
• Provide health and safety advice and guidance to customers (full training provided).
• Work closely with the Audit Services team and collaborate with the wider organization.

• Customer service, administrative experience and attention to detail.
• Confidence in handling customer enquiries via telephone and email.
• Strong written English and ability to demonstrate consistency in applying quality processes and standards.
• Team player with the ability to work towards a common objective with peers.
• Interest or experience in health and safety or compliance is a plus, but not essential.
• Ability to receive onboarding and training and to gain health and safety specific qualifications required for this role.

• Hybrid workplace policy – office 3 days per week.
• Enhanced parental leave.
• Generous annual leave and an additional annual giving day.
• Healthcare plan and cycle‑to‑work scheme.
• Pension scheme with employer contributions.
• Life assurance – 3× base salary.
• Rewards program, Linked In Learning license and other upskilling opportunities.

• Response to your application within 15 working days.
• Initial discovery call with the recruiter.
• First stage interview via Microsoft Teams.
• Additional interview (likely face‑to‑face) with the stakeholders you’ll be working with closely.
• We will make a final call based on the necessary support and developmental opportunities for you to succeed.

Alcumus is proudly an equal‑opportunity employer. We are committed to ensuring that no candidate is discriminated against because of gender identity and expression, race, disability, ethnicity, sexual orientation, age, colour, region, creed, national origin, or sex. Our priority is to provide an inclusive environment where everyone feels safe and empowered to be themselves.