Ops Data Support Specialist

Ops Data Support Specialist

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BARBRI is the recognised global leader in legal ed‑tech. BARBRI provides a suite of technology‑driven products and solutions serving students, professionals, law schools and law firms throughout the legal lifecycle, empowering every step of the legal education journey.

As the Operations Support Specialist you will be responsible for overseeing and optimising data, systems and software utilised by the Operations and Learning teams, and their functionalities, requirements and processes. This role requires strong data manipulation and analytical skills and attention to detail. The role will also include driving the ongoing development of content and features for BARBRI’s learning management systems.

You will be a key member of the Operations team and will establish a very close working relationship with the Learning & Business Systems and Development teams

You will work closely with the other Operations Support Specialists/Analysts, Student Services Manager, Course Delivery Manager and Revenue Operations Specialists/Analysts to deliver excellent customer experience in the relevant regions and to support revenue through growth. You will also act as part of the team that connects UK course systems and delivery to the wider global functions.

Experience in technical troubleshooting, data management, content management, reporting, and user training is required.

• Driving Execution – Translating strategic priorities into operational reality; aligning communication, accountabilities, resource capabilities, internal processes, and ongoing measurement systems.
• Building Partnerships – Identifying opportunities and taking action to build strategic relationships between areas, teams, departments, and organisations to help achieve business goals.
• Leading Change – Identifying and driving organisational and cultural changes needed to adapt strategically to changing market demands, technology, and internal initiatives; effecting new approaches to improve results.

Provide daily operational support for the business.

• Provide Tier 2 support for all escalated queries related to software and systems utilized by the company (learning management system, Salesforce, Calendly, Zapier, Zoom, Dynamics).
• Follow through on escalated system‑related issues, researching solutions or escalating these to a systems developer to fix if necessary.

• Create, download, upload and manipulate complicated sets of data.
• Analyse data for business purposes.
• Assist in creating and maintaining intuitive real‑time dashboards to track results, diversity and other relevant data.
• Ensure data integrity across all integrated systems and tools.

• Become a super‑user of Salesforce and have the knowledge to create and update all elements of our products/courses and dashboards.
• Payment management/trouble‑shooting between Salesforce and Cyber Source.
• Maintain the product/course catalogue, payment schedules and coupon codes within Salesforce, conducting regular audits to ensure accuracy.

• Keep in close contact with the US Tech, Development Operations and Operations Support teams so that the UK team is aware of and prepared for larger company‑wide processes and updates.
• Fully utilize our project‑management system WRIKE to ensure tasks are properly documented and completed within agreed time frames.

• Identify operational deficiencies and areas for process improvement and redesign. Organise and document findings and prepare recommendations.
• Test new applications, products and processes to ensure they meet requirements. Test online content across a range of browsers/operating systems and log any issues for the development team to resolve.
• Drive the future development and enhancement of all digital systems.
• Coordinate with vendors (video/media platforms, shipping/distribution, customer incentive procurement).
• Develop training for support staff on system functionality and best practices; empower them to resolve issues before escalating.
• Create and review user…