ServiceNow Developer IV

Rackspace Technology is a leading provider of expertise and managed services across all the major public and private cloud technologies. We’ve evolved Fanatical Support to encompass the entire customer journey — providing Fanatical Experience™ from first consultation to daily operations. Our passionate experts combine the power of proactive, always-on service and expertise with best-in-class tools and automation to deliver technology when and how our customers need it.

As a Service Now Developer (Level
4) at Rackspace Technology, you will play a pivotal role in designing, developing, and maintaining applications and workflows within the Service Now platform. This position is crucial for optimizing business processes, improving efficiency, and enhancing the overall user experience within organizations. You will be one of the technical design leads for Service Now code and architecture, and work with key business units and process managers in order to build solutions and processes, supporting maintenance, continual service improvement, and new capabilities on the Service Now platform.

• Develop, configure, and customize Service Now applications, modules, and components to meet specific business requirements aligned with Rackspace's cloud solutions.
• Design and implement workflows, automation, and business processes using the Service Now Workflow Editor, Flow Designer, and Integration Hub, ensuring seamless integration with customer's cloud infrastructure.
• Integrate Service Now with other systems and applications, ensuring seamless data flow and consistency, especially in the context of diverse cloud environments.
• Write and maintain server‑side and client‑side scripts (JavaScript) to enhance and customize Service Now functionality in alignment with the technological ecosystem.
• Create user‑friendly and intuitive user interfaces (UI) within the Service Now platform, tailored to the unique needs of Rackspace's clients for a positive end‑user experience.
• Develop and maintain custom reports and dashboards that provide insights and monitor key performance indicators relevant to Rackspace's cloud services.
• Identify and resolve issues, bugs, and performance problems within the Service Now platform, contributing to the reliability and efficiency of cloud solutions.
• Create and maintain documentation for Service Now configurations, processes, and workflows, adhering to Rackspace's documentation standards.
• Stay updated with Service Now releases and apply platform upgrades and enhancements.
• Adhere to Service Now best practices, governance, and security standards.
• Provide training and support to end‑users and administrators, ensuring effective use of the Service Now platform.

• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
• Service Now Certified System Administrator (CSA) and Service Now Certified Application Developer (CAD) certifications are often preferred.
• Configuration Management Experience (CMDB data model and relationships).
• Service Now integration experience (REST APIs, SOAP, Remote tables, Integration Hub).
• Strong knowledge of the Service Now platform, its architecture, and modules.
• Proficiency in JavaScript, HTML, CSS, and other web technologies.
• Experience with ITSM, ITIL, and knowledge of IT service management processes.
• Ability to work independently, as well as collaboratively in a team environment.
• Strong problem‑solving and communication skills.
• Experience with service mapping, business rules, and service catalogue development is a plus.

About Rackspace Technology We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end‑to‑end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world‑class talent.

Join us on our mission to embrace technology, empower customers and…