Customer Advisor - Health and Safety

Overview

Join to apply for the Customer Advisor - Health and Safety role at Alcumus
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Location:

Cardiff, UK | Compensation: £24,800 / year | Department:
Operations

As a Customer Service Support Officer (Known internally as Technical Support Officer) at Alcumus, you’ll support the Audit Services team in the completion of desktop assessments of registered customer accreditation documentation, and provide technical support via phone and email to customers to ensure a first-class customer experience. You will work across our Safe Contractor product, which provides UKAS-accredited contractor accreditation services to the contractor market.

The role requires 3 days per week in the Cardiff office.

We offer onboarding and training, with opportunities to gain health and safety-specific qualifications required for the role.

• Complete pre-audit checks on customer information to ensure a minimum standard is demonstrated before it progresses to the full audit.
• Review and collate required information for pre-audit checks and provide feedback to customers.
• Support customers with areas of improvement to meet audit requirements and achieve accreditation.
• Provide health and safety advice and guidance to customers (full training provided).

Customer service, administrative experience and attention to detail are essential. You will liaise with customers and verify documentation ahead of the full audit cycle, demonstrate consistency in applying quality processes and identify discrepancies. You should be comfortable handling customer inquiries via telephone and email with a good standard of written English. You will be part of a close-knit team and should be able to work collaboratively toward common objectives.

Some interest or experience in health and safety or compliance is welcome but not essential.

Alcumus offers a hybrid workplace policy with 3 days in the office. Perks and benefits include:

• Enhanced Parental Leave
• Generous annual leave
• Healthcare Plan
• Annual Giving Day – extra day to give back
• Cycle-to-work Scheme
• Pension scheme with employer contributions
• Life Assurance – 3x base salary
• Rewards Program – discounts and cashback
• Linked In Learning license for upskilling

Alcumus is an equal-opportunity employer. We are committed to an inclusive environment where everyone feels safe and empowered to be themselves, regardless of gender identity, race, disability, ethnicity, sexual orientation, age, or other characteristics.

We review all applications against the role and business needs. We value transferable and soft skills and may consider candidates who don’t meet every criterion but have the aptitude and capability to upskill. We aim to set people up for success and will provide the necessary support to help you thrive in this opportunity.