Desktop Support Engineer

Broughton, Wales, United Kingdom

An established technology team is looking for a proactive IT Support Engineer to provide first and second line support across two primary sites, with additional responsibility for several remote locations. This is a hands‑on role supporting day‑to‑day operations, troubleshooting issues, and ensuring an excellent service experience for internal users.

• Managing daily support and administration across Active Directory, Exchange, and Microsoft 365—including onboarding and offboarding tasks.
• Supporting local network issues such as connectivity troubleshooting and cable patching.
• Building and configuring PCs and laptops, including deployments via SCCM.
• Providing general end‑user support across devices, accounts, and applications.
• Assisting with ongoing team projects, including Windows upgrades and hardware refresh cycles.
• Ensuring all IT changes follow established change‑control procedures.
• Coordinating with shared services teams on central systems issues and the setup of new devices and infrastructure.
• Managing mobile devices through Intune, including provisioning, account management, and hardware tracking.
• Monitoring the helpdesk queue and resolving incidents and requests promptly, ensuring ad‑hoc tasks are recorded appropriately.
• Actioning security‑related requests from the cybersecurity team to maintain strict compliance standards.
• Delivering clear and consistent communication to manage stakeholder expectations effectively.
• Supporting network troubleshooting and application patching/deployment across all sites.

• Ability to develop, follow, and champion best practice, processes, and policies.
• Strong customer‑service mindset with clear communication skills.
• Experience with Windows Operating Systems and MS Office applications.
• Working knowledge of Exchange administration.
• General networking knowledge (LAN, connectivity, patching).
• Familiarity with desktop hardware and device lifecycle management.
• Understanding of core security principles and methodologies.

Please apply now for immediate consideration!

Entry level

Full-time

Information Technology

IT Services and IT Consulting