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Technical Support HelpDesk/Support

Global IT Support Technician | ITIL & Windows Pro

Job in Cardiff, Cardiff City Area, CF10, Wales, UK
Listing for: Regal Cloud
Full Time position
Listed on 2025-12-30
Job specializations:
  • IT/Tech
    Technical Support, HelpDesk/Support
Job Description & How to Apply Below
A technology support company in Cardiff is seeking a proactive Support Technician to enhance its First Line Response team. You will manage ticket queues, troubleshoot technical issues, and provide exceptional customer service to an international customer base. The ideal candidate has strong skills in Microsoft products and an understanding of ITIL best practices. This role is crucial for maintaining high-quality technical assistance and ensuring efficient ticket management within defined SLAs.
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