Quantum Advisory - 1st Line IT Support Engineer

About the apprenticeship

As a 1st Line IT Support Engineer, you will be the first point of contact for IT-related queries and issues within a busy financial services firm. The role will involve :

• Responding promptly to user and internal IT team enquiries, resolving a wide range of technical problems.
• Providing day-to-day maintenance of IT servers and associated software.
• Creating and maintaining accurate documentation for supported systems and software, ensuring accessibility for all IT team members.
• Managing IT issues in line with established standards and procedures.
• Overseeing the firm’s IT assets, including inventory management, labelling and secure disposal.
• Diagnosing and resolving issues across the firm’s IT infrastructure, including printers, telephone systems, PCs and servers
• Supporting project-based work from planning and design through to implementation, support and evaluation.
• Monitoring and maintaining the firm’s backup solutions, ensuring reliability and swift issue resolution

Do you have a passion for technology and problem-solving? Ready to take your first step into the world of IT? We’re looking for a motivated and enthusiastic 1st Line IT Support Engineer to join our friendly and supportive team.

Work for us and you will become part of a close-knit team that is skilled, experienced and passionate about delivering a high-quality consultancy service to our corporate and trustee clients. We are a professional company; our standards are high and atmosphere is friendly and stimulating.

We offer a friendly place to work with flexible working hours, 24 days holiday per year with holiday trading, increasing holiday entitlement with service, volunteering leave, flexible benefits to suit your personal circumstances, DC pension scheme, and a discretionary annual bonus. You will also be offered a structured training plan and will be given the chance to further develop your skills and career with professional qualifications.

Qualifications

Qualifications are not as strong a requirement as an individual’s interest and enthusiasm for the role. Understanding and interest in IT. This could have been obtained through a qualification or through personal learning. They need to have the ability to plan and organise their own work and work to required deadlines, prioritising work accordingly. They must have excellent communication skills and be able to listen and respond to questions from all levels of employees.

Skills

Understanding and interest in IT. This could have been obtained through a qualification or through personal learning. They need to have the ability to plan and organise their own work and work to required deadlines, prioritising work accordingly. They must have excellent communication skills and be able to listen and respond to questions from all levels of employees.

Welsh language

Welsh spoken skills:
No

Welsh written skills:
No

If you are interested in doing an apprenticeship through the medium of Welsh or bilingually, please contact the training provider to find out if it is available.

Training provider

Associated Community Training Ltd

Qualification

Digital Application Support

Disability confident

Is this employer disability confident:
No

What is disability confident?

Disability confident employers are committed to offering equal opportunities for people with disabilities and health conditions.

Quantum Advisory

Cypress House

Pascal Place

Cardiff

CF3 0LW