Self-Service & CX Lead - Omnichannel Banking
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IT/Tech
IT Support, Banking & Finance
Job Description & How to Apply Below
Scotiabank is seeking a Manager for Self-Service Ecosystem & Customer Experience to lead the omnichannel self-service network (ATMs, online and mobile platforms, digital payments) and shape the CX strategy across channels. You will coordinate with Technology Monitoring, Digital Factory, operations and branch teams to drive adoption, improve efficiency and customer satisfaction.
The role emphasizes performance, outages communication, data-driven insights, and delivering seamless experiences that
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