Risk and Controls Manager - Team

Hello, we’re Starling.

Banking was broken – so we decided to fix it. The vision? Fast technology, fair service and honest values. All at the tap of a phone, all the time. We built Britain’s first digital bank. One hard-won banking licence later, we set about giving people a new way to spend, save and manage their money (and take better care of the planet, too).

We’re changing banking for good. Back then, we were obsessed with unravelling the knotty world of finance and solving people’s problems rather than selling them stuff. We still are.

Since then, we’ve grown. A lot. Over four million accounts (and four account types!). A team of thousands. Headquartered in London with offices in Cardiff, Dublin, Manchester and Southampton. Five years voted Which? Recommended Provider and Britain's Best Banking Brand. Still zero branches. Our culture is open, inclusive and focused on solving real customer problems, with an emphasis on doing the right thing, even when it’s not always the easy thing.

From our approach to working together and sustainability to how we build our products, our decisions need to make the world – and Starling – a better place to be. Everyone at Starling is essential to our mission, which is really quite simple: to solve our customer’s problems – and build the best bank in the world!

And now we’re providing Starling to other banks, via a Software-as-a-Service (SaaS) proposition through our subsidiary Engine, using the proprietary technology platform that it uses to power our own bank.

We are looking for a Risk and Controls Manager to join our People team on a fixed term contract for 12 months. This strategic role will support the Group Chief People Officer (GCPO) and wider People and Facilities Management teams by overseeing the governance and management of non-financial risks, including Health & Safety, for the Starling Group (Starling Group Holdings and its subsidiaries).

You will partner with Risk and Control Owners to serve as a trusted advisor and create a culture of effective and consistent controls assurance, risk management, oversight, and reporting. You will play a pivotal role in ensuring Starling operates within its risk appetite while driving risk awareness in the first line.

The Risk and Controls Manager will bring robust Risk Management experience within the banking sector (first or second line), ideally with experience managing 1

LoD risk for a multinational organisation. You must have a proven record of risk governance and control oversight. Experience gained in People function is an advantage, as is the ability to manage Health & Safety risk frameworks. We are looking for someone with passion and enthusiasm who can build strong relationships to drive risk awareness.

Risk Strategy & Governance

• 1
  
  LoD Oversight:
  Responsible for the ongoing monitoring and strategic oversight of the first line of defence (1
  
  LoD) People and Facilities risk and control profile, using insight and information from various sources.
• Health & Safety
  
  Risk Management:
  
  Lead the identification, assessment, and mitigation of Health & Safety risks, ensuring compliance with relevant safety legislation and internal policies.
• Advisory & Culture:
  Act as a key contributor to the ongoing development of a risk-aware culture within the 1
  
  LoD. Work with Risk and Control owners by providing advice, challenge, and input on key decisions, enabling them to clearly articulate and manage their risk profile.
• Policy & Emerging Risk:
  Engage with 2
  
  LoD, 3
  
  LoD, and other key stakeholders on the development of policy, socialising it within the 1
  
  LoD, and overseeing embedding and adherence. Collaborate with the People and Facilities Management Leadership Team to scan for emerging risks.

Operational Risk Management

• RCSA:
  Support the Risk Controls Self Assessment (RCSA) process.
• Testing & Assurance:
  Oversee the creation and execution of 1
  
  LoD Control testing plans and challenge the risk and control environment to drive improvements.
• Committee Management:
  Support the operation of risk governance fora (People Risk Management Forum/ Health and Safety Forum) and support the 1
  
  LoD risk reporting,…