Service Delivery Manager and Responsible Individual; RI

COMPANY OVERVIEW

Gofal Cymru Care Limited is a leading provider of residential care, support, and rehabilitation services for children and adults with learning disabilities and mental health needs. With eight residential homes located across Cardiff and the Vale, we are dedicated to improving the quality of life for our residents by promoting autonomy, independence, and well‑being.

We are seeking an experienced Service Delivery Manager who will also act as the Responsible Individual (RI). This is a pivotal leadership role overseeing multiple CIW‑registered residential services, ensuring compliance, safeguarding, and exceptional care standards.

As the Service Delivery Manager and RI, your role will be both strategic and hands‑on, ensuring the highest standards of care across our children’s residential services. You will:

• Provide strategic oversight and ensure full compliance with the Regulation and Inspection of Social Care (Wales) Act 2016 and CIW standards.
• Oversee the performance and development of Registered Managers and residential care teams.
• Set clear objectives and performance targets in line with organisational goals and regulatory requirements.
• Ensure all contractual obligations and service‑level agreements are met across residential settings.
• Work collaboratively with service leaders to sustain and improve the quality of care and outcomes for children, adults and young people.
• Conduct regular visits to residential settings to monitor practice, ensure quality, and identify areas for improvement.
• Ensure accurate and timely record‑keeping in line with CIW minimum standards and internal policies.
• Monitor and support services to meet or exceed expectations during CIW inspections.
• Regularly review budgets and performance data, ensuring financial accountability and recommending corrective actions where necessary.
• Maintain effective communication with internal and external stakeholders, including families, regulators, and commissioning bodies.
• Develop and maintain strong partnerships with key stakeholders to support service improvement and innovation.
• Identify and facilitate training and development opportunities that promote best practice and continuous improvement.
• Lead or contribute to service‑wide meetings, forums, and strategic planning sessions.
• Develop, implement, and review operational guidelines and procedures to ensure consistency and high standards across services.
• Analyse performance data to inform service planning and improve outcomes for children, adults and young people.
• Represent the organisation in external forums, inspections, and national initiatives to support service development.
• Promote the active participation of individuals and families in shaping, monitoring, and evaluating services.
• Monitor and evaluate the performance of designated Persons in Charge, ensuring accountability and support.
• Line manage designated staff and coordinate their roles and responsibilities across services to ensure effective delivery of care.
• Provide leadership and guidance on the delivery of safe, nurturing, and developmentally appropriate care for children, adults and young people.
• Participate in on‑call rotations as required, with expectations and compensation aligned to company policy and role level.
• Provide support to, and deputise for, other Responsible Individuals and Registered Managers as required, ensuring continuity of leadership and compliance with regulatory standards.

• Proven leadership experience in a CIW‑registered residential care setting.
• Strong knowledge of safeguarding and trauma‑informed care.
• Ability to oversee multiple services and manage Registered Managers.
• Excellent understanding of CIW regulations and compliance requirements.
• Level 5 Diploma in Leadership for Health & Social Care (or willingness to work towards).
• Driving licence and access to own vehicle.
• Ability to monitor budgets, performance data, and implement corrective actions.
• Strong communication and stakeholder engagement skills.
• Competent in Microsoft Office (Word, Excel, Outlook).
• Ability to work flexibly and participate in on‑call rota.

• Previous experience as a…