Broker Sales Team Leader

We are looking for a Broker Sales Team Leader to join our team at Admiral Money!

Admiral Money is the dynamic lending arm of Admiral Group, offering personal loans, motor finance, and homeowner loans since 2017. We’re building something special for our customers and are looking for curious, driven individuals ready to learn, take on challenges, and make an impact.

We’re proud to be a certified Great Place to Work for over 25 years, with recognition for Women and Wellbeing. Our inclusive culture empowers everyone to Be You.

Need support during the recruitment process? Just let us know – we’re here to help.

Please note: The successful candidate will be required to work on site a minimum of 3 days per week in Cardiff.

The Broker Sales Team Leader plays a pivotal role in driving mortgage completions and leading a high-performing sales team. This hybrid role balances hands‑on application management with strategic leadership, fostering strong relationships with broker firms and internal departments to deliver outstanding results.

30% – Managing new mortgage applications through to completion

70% – Team leadership and strategic responsibilities

• Oversee and progress new mortgage applications from submission to completion.
• Ensure timely and compliant processing aligned with lender and regulatory standards

• Lead, coach, and motivate Broker Sales Executives (BSEs) to exceed individual and team SLA’s and KPI’s
• Foster a high-performance culture by setting clear goals and expectations
• Identify training needs and coordinate development plans
• Conduct monthly performance reviews and provide ongoing feedback
• Act as escalation point for BSEs and broker firms
• Maintain regular contact with broker firms and their team leaders to strengthen partnerships
• Champion cross-functional collaboration with:
  • Quality Assurance
  • Underwriting
  • Business Change
  • Business Analysts