Senior Delivery Manager

About The Role

Were looking for an experienced and dedicated Senior Delivery Manager to join our Client Services Delivery Team. This role is critical as it forms a key part of our skills and development pathway to ensure we build and retain a strong delivery capability. The Senior Delivery Manager will be accountable for the effective delivery of complex projects within their assigned portfolio, ensuring projects meet client expectations and contribute to the commercial success of the organisation.

• Budget:
  Responsible for managing project budgets for their projects and escalating where appropriate and in line with our project guidance.
• Headcount:
  Leading multidisciplinary delivery teams on medium sized to larger project work.
• Resource complexity and nature of work teams:
  Overseeing project teams including internal staff and external associates.
• Problem solving responsibility and complexity:
  Overcoming project obstacles and ensuring successful delivery.

• Accountable for the successful delivery of complex projects, managing client expectations while ensuring commercial success.
• Build and maintain multidisciplinary delivery teams, ensuring they are motivated, collaborating, and working well together.
• Assist in the management of client accounts, identifying opportunities to grow revenues through project extensions or new opportunities.
• Support the professional development and continuous improvement of mid-weight delivery managers.
• Actively participate and support the development of a high-functioning Delivery Community of Practice.
• Engage and communicate effectively with client stakeholders.
• Consistently implement the defined delivery methodology to a high standard. Identify obstacles and help the delivery team to overcome them.
• Focus the project team on what is most important to the delivery of our products and services.
• Encourage and facilitate continuous improvement of our projects.
• Provide regular project and resource updates to Resource Managers and Heads of Delivery Management to plan and resource upcoming projects.
• Work effectively across multiple client projects and teams.
• Continuously maintain and update skills and knowledge to stay current within your relevant field of expertise.

• An understanding of the GDS Service Standards and DDaT Framework
• Experience working with different levels of government and sectors like planning, health, and utilities

• Strategic thinking and alignment with business objectives
• Adaptability to changing priorities and business needs
• Strong customer-centric approach to delivery
• Innovation and continuous improvement mindset
• High level of integrity and accountability
• Enthusiasm to contribute to the delivery practice and TPX more broadly

• Agile methodologies:
  Hands-on experience with agile methodologies and tools
• Risk management:
  
  Experience in identifying and managing project risks
• Financial forecasting:
  Skilled in budget management and financial forecasting
• Process improvement:
  Ability to challenge and improve project processes
• Planning:
  Experienced in leading planning processes in project environments

• leadership and team management skills
• Proactive problem-solving approach
• High level of resilience and adaptability
• Passion and commitment to quality and excellence in delivery
• Strong customer-centric and people first approach

We’re a purpose driven organisation, supporting organisations to build a better future for people, places and the planet. Combining vast experience in the public, private and third sectors and expertise in human-centred design, data, experience and technology, we’re creating sustainable solutions ready for an ever-evolving world.

At the heart of TPXimpact, we’re collaborative and…