Customer Safety Manager; Compliance

Position: Customer Safety Manager (Compliance)

What is great about the role

This is a role with real impact. You’ll be the person making sure our customers are safe in their homes while also driving forward renewable energy and low‑carbon innovation. From gas servicing to solar panels heat pumps and battery storage you’ll oversee the systems that power our homes today and help us prepare for tomorrow.

You’ll also have the opportunity to :

• Lead innovation trials and embed new technologies into our homes.
• Shape our approach to decarbonisation and sustainability.
• Develop strong relationships with contractors technical partners and internal teams.
• Influence service delivery across our diverse property portfolio.

Where does this role fit in

You’ll join our Compliance Team and report to the Head of Compliance and Property Safety. Working closely with colleagues in housing care support sustainability and trades you’ll be the go‑to person for gas and renewable compliance. You’ll collaborate with contractors and technical experts to keep standards high and our systems future‑ready. You’ll have line‑management responsibility for relevant team members ensuring effective performance development and support within the compliance function.

What

skills and experience do you need

You’ll bring experience of managing compliance in housing or another regulated environment with a solid understanding of landlord responsibilities and the legislation that underpins safe homes. Alongside your knowledge of gas safety and renewable technologies you’ll be confident interpreting regulations and making them work in practice.

You’ll combine strong organisational skills and attention to detail with the ability to use data and asset systems to keep everything accurate and audit‑ready. Just as important are your communication skills. You’ll be someone who can build strong relationships work collaboratively with colleagues and get the best out of contractors and technical partners.

If you’re passionate about customer safety and excited by the challenge of future‑ready homes we’d love to hear from you.

What are the pay and benefits

• This is a perm role for 37 hours per week. Salary is 57413
• Base locations :
  Swansea Newport or Cardiff
• This is a Hybrid role with essential in person collaboration You’ll spend time within our communities and work closely with teams face‑to‑face to make a real area includes throughout South Wales and surrounding communities
• Working pattern and flexibility Predominantly Monday to Friday with the option to request a compressed 9‑day fortnight
• 26 days holiday entitlement plus bank holidays rising to 30 days with length of service
• Pension scheme
• Sick Pay
• Colleague Referral Scheme (250 per referral)
• Time for Talking a free counselling service
• Health Cash Plan
• Savings Scheme
• Electric Vehicle Lease Schemes
• Cycle to work and Electric Car scheme
• Eyecare plan
• Give as You Earn charity donation scheme
• Gym and shopping discounts
• Training and progression opportunities

Whats FREDIE

At Pobl Group we are guided in all that we do by a group of principles that we call FREDIE these are :
Fairness Respect Equality Diversity Inclusion Engagement. This means that whatever your background you will have an equal opportunity at Pobl Group and we encourage you to apply now.

How do you apply

If you have the skills experience and enthusiasm required to be our next difference maker please follow the prompts to apply now. Our application process is an up to date CV & we ask a question around your motivation skills & experience for the role along with a few contact details so that we can get back in touch with you.

Interviews will be held on the 28

th

October and will include a presentation and competency based interview.

If you would like any support with your application or to discuss any adjustments that you may require to support you to application process please contact or

Who are Pobl Group

Pobl Group is a leading housing and community focused organisation providing homes support and services across Wales. We are committed to improving the lives of our residents promoting sustainability and creating thriving communities. Recently we merged with Linc bringing together two organisations with shared values and a strong focus on delivering high quality housing innovative services and excellent customer care.

Joining us means becoming part of a supportive values driven team that is making a real difference for our communities across Wales.

Required Experience :

Manager

Key Skills

Quality Assurance,Construction Experience,Food Safety Experience,Management Experience,Root cause Analysis,Risk Analysis,OSHA,EPA,HACCP,Product Development,EHS,Manufacturing

Employment Type

:
Full-Time

Experience : years

Vacancy : 1

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