Team Supervisor - EO

Job Summary

The role holder will primarily support the Team Manager in the effective supervision of the team, including work allocation, collation and analysis of performance statistics, people management and development of team members on a daily basis.

Responsibilities

• Plan and allocate team resources to meet key performance indicators and targets, including quality and productivity. Collate and analyse data to inform decisions, reporting to the Team Manager, escalating issues as they emerge and helping to identify and implement effective solutions.
• Support team members to achieve their potential, including conducting 1-2-1 meetings, touch point meetings, absence review meetings, mentoring, coaching, setting objectives and developing training plans.
• Tackle problems with performance, understand the causes and support staff to overcome these. Effectively manage both team and individual performance, addressing any issues as they arise in line with HR policies.
• Be aware of risks inherent in internal processes, including Health and Safety and Information Awareness. Ensure risks are logged, relevant managers made aware and appropriate action taken.
• Support team engagement and communication, delivering team briefings and cascading messages. Take a leading role in team meetings, encouraging the sharing of views, ideas, and solutions.
• Take part in the recruitment and selection of staff: short‑listing, interview panels, delivering new‑starter inductions.
• When capacity allows, undertake some caseworker tasks and handle escalated/complex communications.
• Note:
  
  A CV is not required; only a Statement of Suitability is needed for application.

Interview / Assessment Process & Criteria Developing Self & Others

• Identify gaps in own and team's skills and knowledge.
• Set and consistently meet development objectives.
• Seek learning opportunities.
• Support the development plans of all colleagues, recognising the value of diverse experience.
• Consider contributions of all team members and delegate work to aid learning and development.
• Encourage and listen to developmental feedback from colleagues.

Leadership

• Show pride and passion for your work and positive, inclusive engagement with your team.
• Understand your areas of responsibility and display awareness of the wider impact of your actions.
• Proactively role‑model and promote an inclusive workplace, promptly dealing with inappropriate language and behaviours, including discrimination or misconduct.
• Give praise and credit to colleagues and stakeholders where appropriate.

Making Effective Decisions

• Take responsibility for making effective and fair decisions in a timely manner.
• Analyse and research further information to support decisions.
• Talk to relevant people to get advice and information when unsure how to proceed.
• Explain how decisions have been reached in a clear and concise way, both verbally and in writing.
• Demonstrate consideration of all options, costs, risks and wider implications, including diverse needs and accessibility requirements.
• Show experience of implementing, promoting, or understanding diversity and inclusion policy.

Qualifications

• Comprehensive knowledge of the Civil Applications work streams and processes.
• Effective communication skills, both written and verbal.
• Effective analytical and numerical skills with proven ability to solve problems and make decisions.
• Effective interpersonal skills.
• Ability to give constructive feedback to others.
• Established knowledge of Microsoft Office.

Desirable Knowledge, Experience and Skills

• Experience of coaching and mentoring.
• Knowledge of key priorities for the organisation and how these relate to and impact on specific business units and across Case Management as a whole.
• Knowledge of information assurance.
• Health & Safety awareness.

Person Specification

• The role holder is someone who enjoys leading a team working in a fast‑changing environment.

Equality, Diversity and Inclusion

We are a Disability Confident organisation and offer a guaranteed interview to candidates with a disability who meet the essential criteria for the role. We are committed to attracting, retaining and investing in talent wherever it is found and to creating an inclusive workplace that celebrates diversity across social background, gender, age, ethnicity, sexual orientation, beliefs, disabilities or caring responsibilities.

Right to Work & Legal Requirements

Applicants must be authorized to work in the UK.

Application Information

To apply, please submit a Statement of Suitability only.

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