Account Handler

Join our friendly team as an Insurance Account Handler based in Cardiff, where you’ll work Monday to Friday and earn a competitive base salary plus a generous bonus structure.

We value diversity and want to encourage people from all backgrounds to apply. We offer hybrid and flexible working arrangements so you can balance your 9‑5 life.

Every day you will support a designated client portfolio, acting as their first point of contact, building strong relationships, and addressing queries as they arise. This role is ideal for those who enjoy customer service or sales and thrive on relationship‑building.

• Essential:
  Experience in the insurance industry.
• Bring your best self to work every day to deliver the best experience to clients.
• Proactive, entrepreneurial spirit and initiative.
• Willingness to learn and curiosity – we offer many opportunities to gain qualifications that enhance your career.
• Confidence in dealing with clients on the phone and face‑to‑face; prior customer‑service experience is important.
• Collaborative, positive outlook, resilient to change.
• Honesty and integrity, essential in a financially regulated organisation.

• Holiday entitlement of 26 days plus bank holidays.
• Opportunity to progress your career across the entire Ardonagh family.
• Support to gain CII or ACII qualifications.
• Pension scheme.
• 24‑hour support for physical and mental wellbeing.
• One paid volunteering day to give back to the community.
• The Spotlight Awards – recognise the brightest talent across our group.

Cardiff, Wales, United Kingdom

Everywhen is an equal opportunities employer, committed to an inclusive environment free from discrimination and empowering employees to bring their whole selves to work.

We may close a vacancy early if the required quality or number of applications has been received. Successful applicants will undergo standard employment checks (employment, address, credit, criminal record).

We will not pay for unsolicited CVs from recruiters or employment agencies unless a signed agreement is in place for a specific opening.

Apply today and one of our team will be in touch.