Community Manager

1 day ago Be among the first 25 applicants

To drive Posibl’s growth by owning the full lead‑to‑member journey: generating leads, nurturing prospects, converting sales, running consultations, and building strong community relationships that support long‑term retention.

This role blends sales, member experience, and community‑building into one position designed to push the business forward.

What We’re Looking For:

• More leads
• More conversions
• Higher retention
• Stronger community impact
• The Posibl brand expanding into Cardiff and beyond
• It sits at the intersection of sales, community engagement and member experience — a critical part of Posibl’s long‑term strategy.

Responsibilities
1. Lead Generation & New Business Development

• Actively generate new leads through referrals, partnerships, outreach and community activation.
• Develop and execute simple local marketing strategies.
• Build relationships with businesses, sports teams and local organisations.
• Attend local events to raise the Posibl profile.
• Own the full sales funnel: enquiry → consultation → membership sign‑up.
• Deliver high‑quality consultations and gym walkthroughs.
• Follow up consistently with warm leads, trial members and drop‑ins.
• Create a positive, no‑pressure sales experience while confidently guiding prospects to join.

3. Community Presence & Engagement

• Be a visible and consistent presence in the gym.
• Support classes and events through engagement (not coaching unless qualified).
• Help build a culture of positivity, accountability and belonging.

4. Member Retention & Relationship Management

• Reach out to disengaged members to support and re‑engage.
• Manage referral systems and rewards.
• Support the GM with retention strategies and improvement ideas.

5. Consultations & Onboarding

• Lead consultations, intake sessions and goal‑setting meetings.
• Ensure new members feel confident and supported from day one.
• Deliver welcome calls, onboarding, and early check‑ins.

6. CRM, Admin & Tracking

• Track leads, conversions, follow‑ups and referrals.
• Maintain accurate CRM notes and pipeline metrics.
• Report weekly KPIs:
  • New leads
  • Member referral numbers

Why Join Posibl?

• Be part of a growing fitness brand with a strong community culture.
• Work in an inspiring environment focused on personal growth.
• Opportunities for progression across training, apparel and events.
• Competitive pay

Essential/Desirable Attributes Industry Experience

• Membership sales, front‑of‑house or onboarding background.
• Familiarity with retention strategies.
• Ability to support consultations with training knowledge.

Technical & CRM

• Understanding of pipelines, automated follow‑ups and sales workflows.

Marketing & Growth

• Experience generating leads through outreach, networking or partnerships.
• Ability to support local marketing and activation events.
• Background in referral or growth‑based roles.

Fitness Qualifications

• Cross Fit L1 or equivalent (not essential).

Events & Community

• Experience supporting events, challenges or social initiatives.
• Confidence presenting or leading introductions.

Weekly

Hours:

37

Commission: Based on monthly net growth

Commission structure will be sent/discussed after CV & Cover letter review

Seniority level

Entry level

Employment type

Full‑time

Job function

Marketing and Sales – Wellness & Fitness Services

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