Client Services Director

Cassette Group is a UK enterprise AI implementation partner. We work with digital and innovation teams inside some of the world's largest organisations, including several of the world's leading pharmaceutical companies, and we were named BIMA Agency of the Year in 2024.

We do three things under one roof:

• We implement: designing and building bespoke AI agents, applications and automation pipelines on our clients' own infrastructure
• We educate: AI adoption training built around each client's tools, teams and culture
• We communicate: helping digital leaders explain what they're building to the rest of their business

The pace is quick and no two months look the same. We've been around since 2018, and we're UK-based with a fully distributed team. If you love building relationships with digital leaders and turning ambitious ideas into delivered work, you'll fit right in.

Client Services Director

Full Time Remote (UK) Senior level

Cassette Group is a UK enterprise AI implementation partner. We work with digital and innovation teams inside some of the world's largest organisations, including several of the world's leading pharmaceutical companies, and we were named BIMA Agency of the Year in 2024.

We do three things under one roof:

• We implement: designing and building bespoke AI agents, applications and automation pipelines on our clients' own infrastructure
• We educate: AI adoption training built around each client's tools, teams and culture
• We communicate: helping digital leaders explain what they're building to the rest of their business

The pace is quick and no two months look the same. We've been around since 2018, and we're UK-based with a fully distributed team. If you love building relationships with digital leaders and turning ambitious ideas into delivered work, you'll fit right in.

We're looking for a Client Services Director to join our specialist team delivering AI services and solutions across our client network. You'll help drive new business, both growing our relationships with existing clients and opening up new client opportunities.

You'll work closely alongside our CEO and COO, while establishing client relationships of your own. This isn't a role that sits above the work: you'll be hands-on, working with the rest of the Cassette team on delivery and rolling up your sleeves on the materials that help us win it.

• Help drive new business across our existing clients, spotting opportunities to grow and deepen each relationship
• Open up new client opportunities, building relationships with digital and innovation leaders inside enterprise organisations
• Work closely alongside our CEO and COO on business development, while establishing and owning client relationships of your own
• Work with the rest of the Cassette team on project delivery, making sure what we promise is what we deliver
• Pull together sales materials, creds decks and proposals, working with our marketing team where needed

We care far more about how you think and work than what's on your CV. Tell us about the relationships you've built, the work you've won and the clients who keep coming back to you.

• Good, established relationships with digital business leaders within enterprise organisations
• A track record in client services, account leadership or business development in an agency, consultancy or technology partner
• Comfortable with clients at every level, from day-to-day contacts through to senior stakeholders
• Happy being hands-on, whether that's building a creds deck, shaping a proposal or joining a delivery workshop
• Someone who enjoys being part of a specialist team
• Experience selling or delivering AI, software or digital transformation work
• Familiarity with…