Loss Prevention Partner

As a Loss Prevention Partner (LPP) in our Profit Protection team you will add value to the efficiency and profitability of the shop where you are based and be an integral part of the team. You will investigate trends and report on key themes regarding shrinkage to protect our profits. You will protect your fellow Partners and customers patrolling the shop floor to deter potential theft and monitor CCTV for signs of suspicious behaviour.

Due to its nature you need to be 18‑years or older to work in this role. You will work on a rota basis and will be required to work a variety of shifts, including evenings and weekends.

• Be a point of contact for branch Profit Protection related issues and elevate as required.
• Mitigate the risk of malicious harm to Partners and Customers.
• Manage shrinkage performance within budget and risk appetite.
• Address all aspects of shrinkage, including external and internal dishonesty, procedural failure and administrative error.
• Support and coach fellow Partners on how to minimise shrinkage and complete procedures correctly to protect our profits.
• De‑escalate conflict situations in the shop professionally (at times you may be required to detain or ban individuals who are committing offences in our shops).
• Support with investigations where required.

• Excellent verbal and written communication skills.
• Confidence in resolving conflict.
• Great attention to detail with ability to spot trends and signs of profit loss.
• Good customer service and relationship building skills.

• Previous experience working in a loss prevention role and a customer‑facing environment would be beneficial but is not essential, as you will receive full and comprehensive training in the first few weeks.

We are the largest employee‑owned business in the UK and the home of our cherished brands, Lewis and Waitrose. We are not just employees – we are Partners, driven by our purpose to build a happier world. We are ruthlessly focused on being brilliant at retail, continuing to innovate, adapt and diversify. As Partners we all share responsibility and use our voices to contribute to our success, working together through good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.

We embrace our differences and create environment where we can thrive. Flexibility is supported through flexible or compressed hours, job sharing or shorter‑hour contracts where possible.