Full-Stack Engineer - Customer Services

Senior Software Engineer (C#) (Full-time, Permanent) Bristol Overview

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast‑moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast‑paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do.

Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self‑driven individual and be able to take full ownership of everything around you:
From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values:
Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

We have a Hybrid approach to working here at Starling – our preference is that you’re located within a commutable distance of one of our offices so that we’re able to interact and collaborate in person.

Starling engineers are excited about helping us deliver new features, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

• 5+ years of full stack experience, predominantly in Java script and Typescript
• React, along with React Testing Library
• SCSS
• Java, which makes up the majority of our backend codebase
• AWS & GCP – we’re cloud‑native
• Distributed service based architecture
• Kubernetes (EKS)
• Team City for CI / CD (Across Engineering we release to production 15‑20 times per day!)
• Terraform and Grafana

The Customer Service Engineering group is all about making things better for our customers. We use the latest tech to build solid solutions that let customers help themselves, easily find out what the bank offers, and give our Operations teams the best tools to help customers quickly and effectively.

Join us and help us create easy‑to‑use tools and ensure every support interaction is quick, helpful, and effective for millions of customers.

• Initial phone call – 45 minutes
• Take home technical test to be discussed in the technical interview – 3 hours
• Technical interview – 1.5 hours
• Final Interview – 40 minutes

• 25 days holiday (plus take your public holiday allowance whenever works best for you)
• An extra day's holiday for your birthday
• Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
• 16 hours paid volunteering time a year
• Salary sacrifice, company enhanced pension scheme
• Life insurance at 4x your salary & group income protection
• Private Medical Insurance with Vitality Health including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
• Generous family‑friendly policies
• Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
• Access to initiatives like Cycle to Work, Salary…