Service Advisor England, United Kingdom

About Us

We are one of the top three automotive retailers in the UK, representing 32 manufacturer brands and operating over 150 dealerships across the UK and Ireland.

Permanent, full‑time

OTE up to £38,000 (uncapped); basic £29,000‑£32,000 per annum depending on experience.

42 hours per week, Monday‑Friday 08:00‑17:00 plus Saturday mornings on rota basis.

• Book MOTs, services and other repair work for customers.
• Advise customers about warranty cover and upsell additional parts / accessories.
• Liaise with the full Aftersales department to organise and schedule appointments based on workload and call volumes.
• Manage a high volume of customers daily, including telephone calls and online booking queries.
• Inform customers of turnaround times and ensure effective communication throughout the time a customer’s car is in the workshop.
• Maintain accurate customer records and update the systems when bookings are made.

Experience working in an automotive aftersales role, excellent communication skills, the ability to build rapport, knowledge of dealer systems such as Kerridge/ADP an advantage. A passion for customer service and cars, a warm personality and the ability to explain technical information in a clear and concise way.

• Competitive salaries with structured pay scales and progression opportunities.
• Generous annual leave increasing with length of service.
• Enhanced family leave including 6 months full pay for maternity and adoption leave, and 2 weeks full pay for paternity leave.
• Access to Techscheme for discounted technology purchases with flexible payments.
• Eyecare vouchers to cover vision care needs.
• Smart Health – 24/7 access to GP services to support mental and physical wellbeing.
• Dental insurance for everyday dental care and unexpected treatments.
• Critical illness cover for of mind during life's most challenging moments.

• MyView Pay Now – access a portion of your pay as you earn with a user‑friendly app.
• Flexible life assurance options and partner life assurance for added protection.
• Discounted gym memberships to support an active lifestyle.
• Travel insurance to help you explore with confidence.
• Access to home and technology vouchers.
• Beyond card and a wide range of exclusive retail and lifestyle discounts.

Lookers and Charles Hurst are equal‑opportunity employers, committed to a working environment that is free from discrimination, inclusive and empowers employees to bring their whole self to work.