Retail Bureau Manager

Retail Bureau Manager (Store Manager)

Hours:

38hours p/w

Location/s:
The Lanes Shopping Centre, Carlisle CA3 8NT

Responsible for: A small team of Retail Colleagues.

Shift Pattern:
Monday to Sunday, shifts based

Lead the Way as a Retail Bureau Manager

Are you a natural leader who thrives in a fast-paced, customer-focused environment? Do you have a passion for retail, financial services, and driving performance? At eurochange, our Bureau Managers don’t just manage branches – they inspire, empower, and set the standard for delivering exceptional service.

As a Bureau Manager, you’ll be at the heart of our retail FX business, leading your team to success with outstanding leadership, commercial acumen, and a commitment to making every customer’s experience seamless and memorable. From hitting sales targets and ensuring compliance to building a motivated, high-performing team, you’ll play a key role in bringing our purpose to life.

What you'll be doing on a day-to-day basis...

Own the performance of your branch, driving revenue and profitability through excellent customer service and strong sales strategies

Inspire and coach your team to deliver personalised, engaging experiences for every customer

Build lasting relationships with customers, understanding their travel needs and matching them with the right products

Actively promote our full range of services to help customers make their travel money experience better, simpler, and more convenient

Act as the first point of contact for customer queries and complaints, resolving them quickly and professionally

Lead by example in delivering our eurochange sales framework and maintaining our high standards

Ensure full compliance with AML, KYC, and company procedures, upholding our reputation for integrity and trust

Conduct regular cash reconciliations and audits to manage risk and minimise losses

Analyse branch KPIs and performance data to identify opportunities for improvement

Train and mentor your team to grow their skills, confidence, and careers

Manage operational excellence by keeping your branch organised, secure, and compliant with all regulations

Collaborate with peers, Regional Managers, and Support Centre teams to share insights and drive success across the wider business

Proactively seek opportunities to innovate and improve processes that enhance the customer experience.

Our Leadership Behaviours

As a Bureau Manager, you’ll be expected to:

Lead by example, embodying eurochange’s values in every interaction

Communicate clearly and confidently, ensuring your team knows what’s expected and feels supported

Empower your team to make decisions, solve problems, and take ownership of their performance

Recognise and celebrate success, motivating your team to achieve and exceed their targets

Demonstrate resilience and adaptability in a fast-paced retail environment

Foster a positive, inclusive workplace where everyone feels valued and can thrive

Give and receive feedback openly and constructively, always looking for ways to improve

Stay commercially aware, understanding how your decisions impact the branch and the wider business

The Stand-Out Qualities to Be Part of #Team eurochange

Proven experience leading teams in a retail, banking, or financial services environment

A commercial mindset with a track record of meeting and exceeding sales targets

Strong leadership skills with the ability to motivate, coach, and develop others

Financial acumen, including managing budgets, cash handling, and risk controls

Knowledge of AML, KYC, and financial compliance standards

A passion for customer service and relationship building

Excellent communication, problem-solving, and organisational skills

Our Perks Are Out of This World!

Colleague Rate on Travel Money

28 days holiday (inclusive of bank holidays)

High Street Discounts

Free 24/7 Virtual GP service for you and your family

Cycle to Work Scheme

Employee Wellbeing & Financial Support through Retail Trust

Employee Assistance Programme – because you matter!

Wagestream – access your earned wages when you need it

Recognition Awards for outstanding service

Additional holiday entitlement after 1 year

Life Assurance

…and much more!

Our Vision

To be the UK’s go-to travel money provider, adding value to every customer’s journey.

Our Purpose

Foreign exchange… but better, simpler & more convenient. We’re the trusted inspirational experts.

Our Values

We Strive | We Trust | We’re Aspirational | We’re Responsible | We’re Sincere