Investigation Support Officer

Investigation Support Officer at Heddlu Dyfed-Powys Police

We are looking for individuals with good communication skills who can handle inquiries from a variety of people, via telephone or electronic media, and who can accurately record and investigate reported incidents.

You will balance investigative tasks relating to volume and priority crime, ASB and other reported matters, providing a first-class response to the public and finalising suitable outcomes.

• Assess risk and identify the appropriate action to resolve or determine the appropriate agency, deployment grading and priority of contacts.
• Inform the caller/reporter of the incident plan or outcome, ensuring highest standard of safeguarding and service.
• Maintain high levels of customer service, manage expectations and meet national and organisational service level agreements, and take appropriate response action.
• Identify the purpose and nature of each contact by eliciting relevant and sufficient information to enable an accurate and timely assessment of appropriate means of resolution.

This role is based at a Dyfed-Powys headquarters in Carmarthen. Shift work ranges between 7 am and midnight, 7 days a week.

Salary starts at £25,950 and rises to £27,204 over three years. Applicable allowances for shift and weekend working will be payable in addition to this.

If you think you have the skills and passion for this role, please click the attachment below to view the role profile. If you think this is the role for you, please complete an application evidencing the required attainments (usually found on the last page of the role profile).

Please also refer to the candidate guidance link below which provides more detail on how to complete your application:

• All new starters will have a buddy/mentor to support you when you join.
• 24 days annual leave (rises to 29 days with 5 years’ service) plus 8 bank holidays.
• Additional 24 days flexi leave (role dependant).
• Access to on‑site gyms and fitness classes.
• Hybrid/Agile working (role dependant).
• Discounts from various retailers via the Blue Light Scheme.
• Cycle to Work Scheme.
• Support from our Health and Wellbeing Centre including Welfare Officers, Counselling, Physiotherapy.
• Pension scheme.
• Staff Support Networks.
• Flexible working opportunities.
• Generous maternity/paternity and adoption leave entitlements.
• Sick pay provisions.

All candidates are subject to vetting and medical checks.

Please note that for any part‑time vacancies, the salary will be pro‑rata.

Interview dates: 20/01/2026 - 22/01/2026 and 01/12/2025 - 03/12/2025.

Dyfed Powys Police are inclusive employers and strive to have a workforce representative of the communities they police and serve. We believe that a variety of thinking, approaches and skills will help us deliver a better policing service.

We continue to work toward creating a safe, open culture that is ethical and inclusive of all. We have a range of staff networks and groups to provide specific support and advice, and our aim is to recruit talented people with a diverse range of skills and experience. We welcome applications from all backgrounds and communities regardless of age, gender, ethnicity, sexual orientation, gender identity or gender expression, disability, social status, or religious beliefs.

Find out if you’re eligible for Positive Action here.

We are committed to being a bilingual organisation and any application submitted in Welsh will not be treated less favourably than an application made in English.

If you require any further information about this role, please do not hesitate to contact: recru

Or attend our weekly drop‑in recruitment event, Wednesday @ 11am – 11:30am.

Entry level

Part‑time

Other

Law Enforcement