Airline Customer Services Clerk

Job Title:

Airline Customer Services Clerk

Location :
Warton

Salary :
Circa £28,000 depending on skills and experience plus 11.5% shift allowance (hours for this position will be 06:00am – 14:00pm Monday – Friday)

What you’ll be doing :

Staying informed about flight details, schedules, passenger numbers, and any special requirements, including passengers with reduced mobility

Welcoming passengers and providing clear information on safety and security procedures

Building instant rapport with customers to create a positive first impression of the airline

Issuing and completing essential documentation, including passenger manifests, boarding passes, and flight preparation reports

Communicating any changes to flight schedules promptly and accurately

Weighing, labelling, and processing hold luggage with  strong  attention to detail for the flight load report

Using computer systems and check-in software accurately and efficiently

Collaborating effectively with colleagues and wider teams

Supporting Business Continuity  Management  activities within the department

Applying a practical, problem-solving mindset in a time-critical environment

Working flexibly, including weekends, public holidays, irregular shifts, and occasional travel

Your skills and experiences:

Essential:

Experience of delivering high levels of Customer service within a similar environment

Exceptional  interpersonal and communication skills, with the ability to explain information calmly and clearly

Knowledge of Civil Aviation Authority (CAA) and UK EASA Dangerous Goods regulations, safety standards, and operational procedures

Experience of using passenger handling systems

Awareness of airline check-in processes and procedures

Ability to work effectively  under pressure  in a time-critical environment while maintaining accuracy

Strong  teamwork skills and the ability to collaborate across departments

Desirable:

NVQ in Customer Service or Aviation

Benefits:

As well as a  competitive  pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts – you may also be eligible for an annual incentive.

The Corporate Air Travel Team

This is an exciting opportunity to play a pivotal role in ensuring the safe, efficient, and compliant operation of all company-operated and chartered aircraft. This position is essential for maintaining effective communication with passengers and customers, overseeing the planning and execution of customer operations tasks. As a growing area within BAE Systems, this role provides exposure across various business units, offering a unique opportunity to gain valuable insights into the organisation’s operations.

Working within this small close-knit team, you will build instant rapport and ensure the delivery of  exceptional  customer service, creating a positive and seamless experience for all passengers and customers.

Why BAE Systems?

This is a place where you’ll be able to make a real difference. You’ll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you’ll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder  etc .)

that may affect your performance in certain assessment types, please  speak  to your recruiter about potential reasonable adjustments.

Please be aware that many roles at BAE Systems are subject to both security and export  control  restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict  the roles  you are eligible to perform within the organisation. All  applicants   must  as a minimum achieve Baseline Personnel Security Standard.

Many roles also require higher levels of National Security Vetting where  applicants   must  typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for  the role , to allow for meaningful security vetting checks.

Closing Date:  12th January 2026

We reserve the right to close this vacancy early if we receive sufficient applications for  the role . Therefore, if you are interested, please submit your application as early as possible.

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