Customer Service Advisor; Carrick Civic Centre

Position: Customer Service Advisor (Carrick Civic Centre)
Customer Advisor, £14.17 per hour, Carrickfergus,

Your new companyA large Public Sector Organisation based in Carrickfergus are looking for a temporary Customer Advisor

Your new roleYou will be the first point of contact for customers visiting or otherwise contacting the Council ensuring a courteous and professional service.
You will be responsible for the receipt and processing of customer payments and ensuring all processes are in line with organisational policy in relation to monies received.

Key Responsibilities:

Welcome and assist visitors, contractors, elected members, and staff, providing guidance and signposting to appropriate services.

Manage reception operations, including visitor sign-in/out, issuing passes, and ensuring compliance with security and evacuation procedures.

Handle telephone enquiries, transferring calls to relevant departments.

Process payments at the cash desk, including cash handling, banking, and posting income to the Council's accounts system in line with financial procedures.

Support digitalisation of income transactions and promote online payment systems.

Administer dog licences and bulky waste collections, liaising with enforcement officers on sensitive issues.

Manage incoming and outgoing post securely and log deliveries.

Operate card machines, maintain confidentiality and GDPR compliance, and escalate challenging issues appropriately.

Provide training and support to relief staff and undertake other duties as required.

What you'll need to succeed

• A minimum of 5 GCSEs to include English Language and Maths (Grade C or above) or equivalent qualifications to demonstrate literacy and numeracy.
• 2 years' experience working within a customer service environment, to include:

-Dealing effectively with the public.
-Efficient use of computerised accounting packages.
-Effective cash handling, including use of a credit/debit card machine.

• Alternatively, if you do not have 5 GCSEs you should demonstrate 4 years' experience in each of these areas to include a qualification in English Language and Maths.
• A full current driving licence valid in the UK and access to a vehicle OR have access to a form of transport that enables you to carry out the duties of the post

What you'll get in return

• Immediate start
• 37 Hours per week - 9am to 5pm Monday to Friday
• £14.17 per hour

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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