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Senior Mortgage Escalations & Complaint Resolution Lead

Job in Carrollton, Dallas County, Texas, 75011, USA
Listing for: PennyMac Corp.
Full Time position Listed on 2026-11-04
Job specializations:
  • Finance & Banking
    Loan Servicing, Banking & Finance, Regulatory Compliance Specialist, Financial Compliance
Salary/Wage Range or Industry Benchmark: 50000 - 75000 USD Yearly USD 50000.00 75000.00 YEAR

Job Description & How to Apply Below

PENNYMAC is seeking a Senior REACH Specialist to coordinate and resolve complex consumer disputes and high-risk loan servicing escalations. You will serve as the primary contact for inquiries, collaborating with compliance, loss mitigation, and servicing teams to drive root-cause analyses and ensure strong consumer protections.

The role requires 4+ years in mortgage servicing or related fields, proficiency with MSP/Black Knight and e-OSCAR, and the ability to lead huddles and QA audits to

We are seeking a motivated Senior Mortgage Escalations & Complaint Resolution Lead to join Penny Mac Corp. in Carrollton, TX, United States.

This role, Senior Mortgage Escalations & Complaint Resolution Lead at Penny Mac Corp., could be your next career step.

Are you ready to take on the Senior Mortgage Escalations & Complaint Resolution Lead role at Penny Mac Corp.?

Position Requirements

10+ Years work experience
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