Soft Play Attendant

Soft Play Supervisor – Job DescriptionRole Purpose

The Soft Play Supervisor is responsible for the day-to-day supervision of the soft play facility and café, ensuring a safe, clean, fun, and welcoming environment for children and families. The role involves delivering high standards of customer service, overseeing café operations, and ensuring full compliance with health & safety and food hygiene requirements.

• Supervise soft play activities to ensure children play safely and equipment is used correctly.

• Enforce soft play rules and manage behaviour in a friendly, calm, and professional manner.

• Conduct regular safety checks of play equipment and report or escalate maintenance concerns.

• Maintain a clean, tidy, and well-presented soft play area throughout operating hours.

• Oversee café operations during assigned shifts to ensure efficient service and quality standards.

• Prepare and serve hot and cold drinks, food, and snacks as required.

• Ensure compliance with food hygiene, allergen awareness, and cleanliness standards.

• Maintain cleanliness of café counters, seating areas, and food preparation spaces.

• Ensure all health and safety procedures are followed across soft play and café areas.

• Accurately record and report accidents and incidents in line with procedures.

• Uphold food safety, allergen management, and hygiene standards at all times.

• Create a welcoming, friendly, and fun environment for children and parents.

• Support childrens parties, group bookings, and special events.

• Respond professionally to customer queries and resolve issues where appropriate.

• Excellent customer service and communication skills.

• Calm, confident, and approachable when dealing with children and parents.

• Strong organisational skills with the ability to multitask in a busy environment.

• Previous experience in a café, hospitality, or food service environment.

• Food Hygiene Level 2 certificate or willingness to obtain.

• First Aid qualification (desirable).

• Access
  
  NI clearance required.

• 10:00am – 5:00pm

• Includes weekends and school holidays