Sr Adm Support Assistant; Service Point

Position: Sr Adm Support Assistant (Service Point)
Sr Adm Support Assistant (Service Point Specialist)

Department of Community Resources

Follow Your Calling, Find Your Career

Final date to receive applications: 11/11/2026

Hiring Range: $25.53- $26.13/hour. This is a non-exempt (hourly) position. Pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant’s salary history and qualifications in comparison to the market rate and requirements for the job.

At Mecklenburg County, you’ll have the chance to build a career as unique as you are with support, inclusive culture, and technology to become the best version of you. We’re counting on YOUR unique voice and perspective to help Mecklenburg County become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

The Department of Community Resources (DCR) through its Community Resource Center, supports the core departments of Mecklenburg County Health and Human Services (HHS) in doing their business through an integrated service delivery model of subject‑matter experts from each core department and community partners who provide services to County residents in our HHS Community Resource Center. In addition, DCR is responsible for administering Child Support Services, Economic Services, Meck Success, HOMES, and Unified Workforce Development programs, as well as Integrated Health and Human Services Mail Services.

Position

Specific Summary

The selected candidate will support the Department Monday – Friday onsite.

All Service Point new hires will begin with an organized and effective training program provided by the CRC‑Quality and Training Specialist for approximately 4-6 weeks. This provides the necessary guidance to effectively meet the department’s job expectations.

This is a customer‑facing in a fast‑paced environment that requires strong customer service skills, adaptability to change, team collaboration and the ability to work with multiple government computer systems as we continue to serve the community. Staff duties include system research, documenting narratives, print documentation, scanning documents and triaging to the appropriate service area as deemed necessary. The ability to manage and organize high volumes of communication, detail‑oriented and multi‑tasking skills are strongly recommended to successfully meet the job expectations.

Location

430 Stitt Road
Charlotte, NC 28213

Position Summary

This is a customer‑facing position that will greet, receive, and assign customers and the public who have come into the Mecklenburg County Community Resource Center (CRC) to apply for Health and Human Services and supporting programs. Health and Human Services agencies represented in the CRC are the Department of Social Services, Public Health, Child Support, Veterans Affairs and various community service organizations/agencies.

This position is responsible for reviewing information in the state and county computer systems to assess need and case status, provide information and referral services, and utilize the queuing system to successfully route customers to the appropriate portal for the assistance they seek. This position may also provide administrative back‑up to other administrative support functions.

The goal of the Community Resource Center is to deliver quality, accurate, and personalized solutions that enhance customer satisfaction with every interaction.

Essential Functions

• Researches various State and County computer systems to determine case status and to identify need.
• Provides basic answers about services offered and referral information based on customers situation.
• Inputs customer’s demographic data into the computer systems as necessary to assign…