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Senior IT Service Desk Engineer; Hybrid Windows & M365

Job in Cary, Wake County, North Carolina, 27511, USA
Listing for: WorkSmart (Germany)
Full Time position Listed on 2026-11-09
Job specializations:
  • IT/Tech
    Windows Server, Desktop Support, HelpDesk/Support, IT Support
Salary/Wage Range or Industry Benchmark: 50000 - 70000 USD Yearly USD 50000.00 70000.00 YEAR

Job Description & How to Apply Below

Position: Senior IT Service Desk Engineer (Hybrid) – Windows & M365

Work Smart (Germany) in the United States (North Carolina) is seeking a Level 2 Service Desk Technician to provide advanced end-user support and troubleshooting for Windows, Mac, and enterprise systems across multiple client environments.

You will handle escalations from Level 1, perform root-cause analysis, and collaborate with Level 3 and infrastructure teams. This hybrid role involves occasional on-site client visits and a focus on user-friendly IT support and documentation.

Consider building your career as a Senior IT Service Desk Engineer (Hybrid) – Windows & M365 at Work Smart (Germany).

The following role is for a Senior IT Service Desk Engineer (Hybrid) – Windows & M365 with Work Smart (Germany).

Our organisation is growing, and we are hiring a Senior IT Service Desk Engineer (Hybrid) – Windows & M365 in NC, United States.

Position Requirements

10+ Years work experience
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