Warehouse & Administration Assistant

Job Title:

Warehouse & Administration Assistant
Pay: £13 per hour

Hours:

25–30 hours per week

We are looking for a flexible and motivated all-rounder to join our team, working across both administration and warehouse operations. This role involves supporting our UK and overseas customers, liaising with our accounts department, and communicating with our global subsidiaries, including our head office in Japan.

Hours:

Ideally 5 days per week
Option to work 4 days per week (Monday–Thursday only; Friday would be your fixed day off)

Key Responsibilities

Pick, pack, and prepare orders for dispatch
Assist customers with parts selection and general enquiries
Maintain accurate stock records and manage stock levels
Process invoices and handle costing
Receive and distribute parts and machinery
Enter and update customer information in the database
Order parts and liaise with suppliers
Support the sale of manufactured parts
Maintain a high standard of housekeeping in the warehouse
Regular communication with customers and internal teams
Skills & Experience

Good standard of written and spoken English
Confident telephone manner and strong customer-service skills
Computer literate
Knowledge of import/export procedures, duties, DHL, UPS and customs (advantageous)
Understanding of industrial knitting machinery (advantageous, not essential)
Forklift licence (helpful, but training can be provided)
Willingness to undertake First Aid training
Self-motivated, organised, and able to work flexibly
Physically fit – the role includes some heavy lifting
Benefits

Free on-site parking
23 days annual leave plus 8 bank holidays (3 days of annual leave allocated to Christmas closure)
Pension: 4.5% company matched
Health insurance plan (optical & dental)
Group life Assurance: 4× salary