Business Intelligence Analyst

Responsibilities

• Work in partnership with Customer Voice colleagues to combine operational data with qualitative feedback to identify ways to better understand and improve the customer experience.
• Develop strong relationships with internal stakeholders to enable us to deliver on their operational and strategic analysis requirements.
• Prepare and present data in a format that all stakeholders understand how our customers interact with our core services.

Because it's a cross-business role, we need a people-person who can effortlessly order and translate complex data into information for people who are not nearly as data literate as you! Naturally, you'll be obsessed with how data can be harnessed by organisations to deliver better outcomes for our customers' lives.

We're looking for someone with a natural curiosity for data who is excited by taking the unstructured and interrogating it to find solutions, identify trends and uncover opportunities to improve what we deliver for our customers. Ideally you'll have experience with data visualisation tools, such as Power BI, also SQL and advanced Excel too.

You'll have the perfect platform at Futures to showcase your natural passion for generating and visualising new insight, and you'll have a multitude of opportunities to pull together statistical models, forecasting and ad hoc investigations which will influence decision‑making at all levels.

You've the ability to work accurately, deliver high standards and work to tight deadlines which will make you a great fit for our forward‑thinking Insight team.

Futures is a great place to work with a fantastic, positive and ‘can do’ culture supporting our people to deliver fantastic results. Every one of our team members is helping us achieve our vision of ‘Great places, great services and great tomorrows’ for people and communities across the East Midlands. We don't just provide homes – we support our customers, helping them to thrive and to achieve this we all need to thrive in our jobs too.

So, we invest in our people to give them the skills, the tools and the flexibility to do a great job.

If you're successful, you'll be joining a dynamic organisation with an amazing culture. We offer competitive benefits that include agile working, mileage, private healthcare options, discount schemes and with a big emphasis on health and well-being. You'll have great opportunities to grow and develop, personally and professionally, but the greatest reward will be knowing you're helping people and communities across our region to thrive.

To support your work‑life balance, in addition to 25 days holiday a year plus bank holidays and concessionary days at Christmas, we also promote the chance to buy and sell holiday throughout the year. Your working week will be 37 hours however we may also consider part‑time hours. We've a state‑of‑the‑art, flexible workspace so you'll have both great people and a great environment around you.

We'll also provide you with an agile kit and access to Touchdown Points where you can plug in to a workstation, catch up with colleagues and attend local meetings. We're also proud to be awarded the coveted Investor in People Platinum award – the highest of IiP accreditation. The award recognises organisations which are passionate about making sure all employees get the best experience at work.