Key Account Manager

Castleford, England, Yorkshire & The Humber

Contract – 12 month contract covering maternity leave, may lead into a permanent position depending on circumstances.

Annual Salary: £65,000. 25 days annual leave (pro rata), plus bank holidays. Standard office hours – Monday to Friday. The role is field‑based; travel to the head office in Castleford a couple of times a month for sales and marketing meetings.

• Lead and manage relationships with national grocery, high street and discount customers, acting as the senior escalation point for all customer issues and opportunities.
• Oversee the execution of Joint Business Plans (JBPs), Cost Price Increases (CPIs) and commercial contracts across the account base.
• Own and deliver against annual sales targets and revenue growth objectives across the account portfolio.
• Ensure accurate forecasting and budget management across accounts, contributing to overall P&L delivery.
• Drive strategic initiatives to support brand growth, distribution expansion and commercial performance.
• Negotiate trade terms and pricing strategies with key retail partners, ensuring mutual value and long‑term growth.
• Line‑manage a team of Key Account Managers, providing coaching, development and performance oversight.
• Foster a collaborative and high‑performing team culture, ensuring alignment with sales and business goals and customer expectations.
• Work closely with internal stakeholders including marketing, trade marketing, customer solutions and the OTC director to deliver against the Annual Operating Plan (AOP).
• Represent the OTC team in senior commercial forums and contribute to strategic decision‑making.
• Monitor market trends and competitor activity to inform strategic decisions and identify new opportunities.
• Champion innovation and continuous improvement across account management practices.

• Proven experience in national account management at a senior level within FMCG or OTC sectors.
• Demonstrated success in leading negotiations.
• Strong leadership and team management capabilities.
• Excellent negotiation, commercial and strategic planning skills.
• Ability to build strong relationships with senior stakeholders internally and externally.
• Analytical mindset with the ability to interpret data and drive actionable insights.
• Experience managing UK retailer accounts and executing JBPs.
• Adaptability and resilience in a fast‑paced environment.

If you feel that you have what we need, please call Sophie on or email your up‑to‑date CV to