Shop Supervisor

Hours: Full-time, varied shifts including weekends, bank holidays, school holidays, evenings, and special events

Salary: Depending on experience.

Location: Diggerland Yorkshire, Castleford, West Yorkshire, WF10 5NW

Reporting to: General Manager

Diggerland is The Ultimate Adventure Theme Park Experience, where children and adults can ride, drive, and operate real diggers, dumpers, and full-size construction machinery. With parks located in Kent, Devon, Durham and Yorkshire, Diggerland offers a unique, action-packed day out featuring 20 rides and drives, 100+ machines, and a wide range of activities suitable for all ages (height restrictions apply).

We’re looking for a friendly, confident, and organised Shop Supervisor to help run our Admissions Desk and Gift Shop. You’ll lead a small team, make sure guests feel welcome, and keep things running smoothly day to day. This is a great opportunity for someone who enjoys working with people and wants to step up into a leadership role or grow their management experience.

• Welcoming guests and making sure they have a great experience
• Supporting and supervising the Admissions and Retail team
• Making sure tills, bookings, and daily paperwork are completed correctly
• Helping train and motivate staff
  
  Keeping the shop well stocked, tidy, and safe
• Stepping in to help the wider park team when needed

• Experience working with customers (retail, hospitality, leisure, or similar)
• Confidence leading or supporting a team (formal management experience is helpful but not essential)
• A positive attitude and willingness to learn
• Good communication and organisational skills
• Comfortable using tills, booking systems, and basic computer programs

• Full training provided
• Opportunities to develop leadership and management skills
• A fun, fast-paced working environment
• Be part of a supportive team that works with families every day

• Flexible availability (weekends, holidays, and peak periods are essential)
• Must be reliable and enjoy working in a busy environment

• Educated to Level 3 with at least two A-levels (Grade C or above) in any discipline

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