Admissions Specialist

Schedule: Full-time, Monday–Friday, approximately 9:00 AM–5:00 PM
Location: Onsite (Cedar City, Utah campus)
Pay: $50,000-$75,000 salary + performance-based bonuses up to $30,000/year
Reports to: Admissions Director

As an Admissions Specialist at Havenwood Academy, you will play a critical role in helping families navigate one of the most important and difficult decisions of their lives. You will serve as a primary point of contact for prospective families and referral partners, guiding them through the admissions process with urgency, empathy, and professionalism.

This role is not just about filling beds. It is about building trust, creating hope, and helping families access life-changing treatment for their children.

Havenwood Academy is seeking a full-time Admissions Specialist to support enrollment, family engagement, and referral relationships. Havenwood is a Residential Treatment Center serving adolescent females with early childhood trauma. Our mission is to provide world-class trauma treatment to children who wouldn't otherwise receive care.

This role is for someone who is highly relational, resourceful, responsive, organized, and driven by results. The right person understands that families seeking treatment are often experiencing some of the most challenging moments of their lives and need someone who can provide clarity, confidence, and exceptional service.

The right person is self-managing, demonstrates extreme ownership, and can balance genuine compassion with the urgency and execution required to achieve enrollment goals.

This role is not for someone who struggles with follow-through, is uncomfortable with measurable performance expectations, or lacks the initiative to proactively build relationships and solve problems.

This is a full-time position at approximately 40 hours per week.

We are looking for someone who demonstrates the following attributes:

Exceptional Communication: You communicate clearly, professionally, and empathetically with prospective families, referral partners, and internal team members.

Relationship Building: You quickly establish trust and create meaningful connections with families and referral sources.

Urgency & Responsiveness: You understand that timely communication matters and respond to inquiries with exceptional speed and follow-through.

World-Class Customer

Experience:

You create a "wow" enrollment experience that helps families feel supported, informed, and confident in their decision.

Organization & Attention to Detail: You manage multiple prospective enrollments while maintaining accurate documentation, communication, and records.

Resourcefulness: You proactively solve problems, navigate barriers to admission, and find creative ways to help families access care.

Results Orientation: You take ownership of enrollment goals, understand your performance metrics, and consistently work toward achieving them.

Extreme Ownership: You take responsibility for the quality, accuracy, and effectiveness of the admissions process rather than waiting for others to solve problems.

A typical day as an Admissions Specialist at Havenwood may include:

• Responding to prospective family and referral partner inquiries within 5 minutes during business hours (8:00 AM–5:00 PM).
• Building relationships with families, understanding their needs, and helping them determine whether Havenwood is an appropriate treatment option.
• Guiding families through the application, assessment, acceptance, and enrollment processes.
• Coordinating preliminary acceptance decisions within 24 hours of application submission and communicating decisions to parents or guardians.
• Facilitating virtual and in-person tours that showcase Havenwood's people,…