HR Coordinator

• Serve as the City's first point of contact, welcoming employees, visitors, and the public, responding to inquiries, and connecting individuals with appropriate City departments and resources.
• Answer the City's main telephone line and HR telephone line, directing calls and inquiries to the appropriate departments or staff.
• Coordinate City mail operations, including the receipt, sorting, distribution, and processing of incoming and outgoing mail.
• Issue and manage employee and visitor identification badges in accordance with City building access and security procedures.
• Respond professionally to challenging visitor interactions and follow established safety, security, and emergency procedures.
• Address routine HR inquiries and service requests, providing information within established procedures and referring complex or specialized matters to appropriate HR staff.
• Process routine HR transactions, including employee personal information updates, onboarding and employment eligibility documentation, and other administrative actions within the City's HR systems.
• Monitor and manage the HR inbox, process employment verification requests, and provide timely assistance while maintaining confidentiality.
• Provide administrative and transactional support for employee benefits, retirement, leave, and other HR programs, including assistance with enrollment materials and routine employee inquiries.
• Maintain electronic and paper HR records, including Form I-9 documentation, while safeguarding confidential information in accordance with applicable laws and City policies.
• Assist with Public Information Act requests by gathering and organizing records in coordination with appropriate City staff.
• Support departmental administrative operations, including purchasing card reconciliation, invoice processing, office supply management, and City vehicle reservations.
• Actively participate in HR-sponsored events, employee engagement and recognition activities, and department outreach initiatives, including providing logistical and administrative support.
• Collaborate with HR staff through cross-training, shared responsibilities, and backup coverage to ensure consistent service delivery and continuity of operations.
• May perform other duties as assigned.

Knowledge, Skills, and Abilities

• Strong customer service skills to provide professional, responsive assistance to employees, visitors, and the public in a fast-paced environment.
• Ability to learn and apply HR policies, procedures, and employment processes to support routine employee services.
• Knowledge of general office procedures, records management, and administrative practices to maintain accurate and organized departmental records.
• Sound judgment and discretion in handling confidential employee information and sensitive matters.
• Proficiency with Microsoft Office and standard office technology, with the ability to learn and navigate human resources information systems (HRIS) and related applications.
• Communicate effectively, verbally and in writing, with employees, City staff, and the public.
• Organize and prioritize competing tasks while meeting established deadlines.
• Maintain accuracy and attention to detail in data entry, recordkeeping, and administrative transactions.
• Build and maintain positive working relationships with employees, City staff, and the public.
• Navigate challenging interactions with a calm, professional, and solution-focused approach.
• Adapt to changing priorities and operational needs while maintaining professionalism and accuracy.
• Work independently and collaboratively to support team priorities and consistent service delivery.

Minimum Education & Work Experience

• High School Diploma or GED.
• Three (3) years of administrative support, customer service, HR support, or a related field.
• Any equivalent combination of education, training, and experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position.

Certifications & Licenses

• Valid state issued driver’s license.

Work Conditions Physical Demands

• May sit, stand, or walk for extended periods while performing job duties.
• Occasionally stoops, bends, reaches, and lifts or carries materials weighing up to 25 pounds.
• Operates computers, office equipment, and related technology.
• Requires visual acuity to read printed materials, computer screens, and detailed documents.

Environmental Demands

• Work is performed primarily in an office or City lobby environment with frequent interruptions and interaction with employees,…