Branch Operations Manager

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Celina, OH, US

3 days ago Requisition

Job Title: Branch Operations Manager

Location:Celina, Ohio

Status: Full Time

FSLA Job Class: Exempt

Department: Deposit Operations

Reports To: City President

At Citizens National Bank, we have surrounded ourselves with some of the brightest and most talented professionals in the financial service industry to form a solid and secure community banking foundation.

We have an excellent opportunity available in our Celina, Ohio market for a Branch Operations Manager. In this role you manage deposit operations staff, promote a high level of customer service, serve as Branch Security Officer, and oversee routine facility maintenance.

A typical day may include the following:

• Responsible for managing the day-to-day branch activities, staffing and scheduling, ensuring the efficient operations of a full-service branch. This includes all applicable reporting expectations as assigned.
• Provides direction and guidance to branch staff on operational and regulatory procedures, ensuring compliance with operations, security and audit procedures. Makes certain that all established policies, procedures and security measures are followed.
• Assumes a proactive role in customer interaction and service to include meeting with customers to discuss their specific banking needs. Discusses features and benefits of multiple products and services that may meet client needs.
• Leads by example and ensures that the customers are serviced in a prompt and professional manner. Resolves client complaints in a tactful, effective manner and explains financial institution policies.
• Originates, processes, evaluates and closes retail and mortgage loans, where necessary, in branches without a designated mortgage/retail loan officer.
• Monitors and performs the activities of platform staff within the branch, including but not limited to: sales efforts, opening and processing of deposit accounts and services, teller transactions, entry of account data into financial institution computer systems.
• Promotes and monitors appropriate utilization of the banks CRM tool by platform staff.
• Builds, coaches, develops, leads and motivates a team capable of analyzing client needs and recommending financial solutions.
• Responsibilities include hiring, supervising, training and counseling staff in learning new job skills or improving old ones. Reviews platform staff members for formal performance evaluations and wage recommendations.
• Ensures building is adequately maintained by contracting when necessary, service and/or repair vendors including but not limited to HVAC, plumbing, electrical, landscaping, snow removal, janitorial, and building structure. Obtains approval for other than routine maintenance.
• This position requires on-site presence for regular, successful performance: teamwork, face-to-face interaction with peers/management and the ability to utilize the in-house software and hardware is required. Adherence to the Bank attendance policy is required as an essential function of this position.
• Must be able to adhere to confidentiality, information security and all other policies of the bank.
• Attend managerial, compliance, sales, and strategic planning meetings as required. Travel to other office locations as needed.
• Must be able to relate to other people beyond giving and receiving instructions: must get along with co-workers or peers without exhibiting behavioral extremes; be able to perform work activities requiring negotiating, instructing, supervising, persuading or speaking with others; and respond appropriately to criticism from a…