AVP, Business Intelligence & Innovation

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The AVP, Business Intelligence & Innovation leads how Networks and Leadership Solutions uses data, reporting, process optimization, automation and AI to improve strategic decision-making and operational performance. The role leads the department's BI portfolio, data strategy, and innovation roadmap; drives adoption of CRM, automation and AI technologies; and enables the optimization of business processes and priorities into scalable capabilities.

Serving as the bridge between business stakeholders, data, process optimization, solutioning, department AI strategy and executive leadership, the AVP oversees a roadmap of priorities, outcome measures; leads cross-functional transformation and partner delivery; and advises department leadership. The role's primary accountability is the quality of strategic decision support and enablement of business process optimization and automation.

Business Intelligence Strategy & Decision Support

• Define and executive Networks & Leadership Solutions' BI, reporting, and data infrastructure strategy aligned with enterprise and department priorities, objectives, client needs, and evolving analytics capabilities.
• Own the department's portfolio of BI products, operational dashboards, reporting capabilities, data models, and performance metrics; based on business priorities, set roadmap, lifecycle plans, and standards for quality, usability and sustainability.
• Provide consistent and actionable views and insights into performance, goals, operational health, risks and opportunities to support resource decisions and improved outcomes.
• Serve as the primary business partner for Networks & Leadership Solutions' BI, shaping its agenda, governance, execution and communication with department leaders and enterprise BI teams.

Process Optimization, Automation & AI Enablement

• Innovation and implementation lead to Networks & Leadership Solutions' ongoing identification and optimization of manual, fragmented, or repetitive processes towards converting these high-value opportunities into standardized, automated, AI-enabled, and scalable workflows.
• Develop and advance a prioritized automation & AI enablement strategy for the department in partnership with internal and external technology, AI, and operations partners based on value, risk, and readiness.
• Drive adoption of workflow automation, system integration, AI-assisted processes, and intelligent insights that reduce manual effort, improve speed and quality, and expand staff capacity, establishing repeatable practices from process discovery, solution design, testing and continuous improvement.

Technology Enablement, Data Governance and Transformation

• Serve as the department's strategic lead for adoption and effective use of BI, CRM, automation, and AI technology and data solutions.
• Lead translation of business needs into requirements, solution options, investment recommendations, and implementation opportunities.
• Champion data quality, governance, stewardship, standards, and accountability practices that improve trust in intelligence, partnering with enterprise data and technology leaders on data integrity and dependencies.
• Lead change management and readiness for new data, technology and AI capabilities through communication, enablement, training, adoption measurement, and stakeholder engagement.
• Manage strategic relationships with technology vendors and implementation partners; drive delivery, quality, value, risk management, and alignment with Vizient standards.
• Lead, mentor, and develop internal and external BI, automation, and process-improvement professionals, establishing role clarity, performance expectations, career development and accountability.
• Co-lead Networks and Leadership Solutions standing committee focused on BI, business process optimization and automation in support of the department's

Requirements

• 10+ years of progressive experience in business intelligence, translating business needs into technology solutions, process improvement, automation, transformation, technology enablement, or related fields.
• Demonstrated…