Back of house admin - Narjis Clinic

We are seeking a highly organised, fast‑paced Back of House Admin to join By Narjis Aesthetics & Academy in Marylebone, London. This role is critical for ensuring every client inquiry is handled promptly and professionally, supporting seamless clinic operations, and driving sales conversions through excellent communication and diary management.

• Full‑time: 10 hours per day, 5 days a week (50 hours per week)
• Flexibility required for occasional evening or weekend coverage based on clinic needs

• Respond to every client inquiry (phone, email, DM, Whats App) with speed, accuracy, and professionalism
• Convert inquiries into bookings through persuasive, tailored communication and strong product/service knowledge
• Manage the clinic diary: schedule appointments, coordinate staff calendars, handle last‑minute changes, and avoid double‑bookings
• Relay information efficiently between clients, practitioners, and management to ensure clarity and follow‑through
• Maintain accurate records of all client interactions and bookings
• Proactively follow up with leads and past clients to maximise conversion rates
• Support sales initiatives and upsell relevant treatments or courses as appropriate
• Monitor and report on inquiry trends, conversion rates, and client feedback to management
• Assist with general administrative tasks as needed (filing, reporting, inventory updates)

• Proven experience in a high‑volume admin, front of house, or sales support role (ideally in aesthetics, beauty, healthcare, or similar service sector)
• Demonstrated track record of converting inquiries to bookings or sales
• Exceptional written and verbal communication skills
• Highly organised, detail‑oriented, and able to manage multiple priorities under pressure
• Fast learner, sharp thinker, and proactive problem solver
• Confident using booking/CRM systems, email, and messaging platforms
• Excellent diary management and time management skills

• Calm under pressure and thrives in a fast‑paced environment
• Naturally persuasive, empathetic, and client‑focused
• Discreet with sensitive information
• Team player who collaborates well with practitioners and management