Receptionist​/Administrator

Location: City Of London

The role is varied and would suit an individual who has previous GP Practice experience, can prioritise and organise a busy workload, use own initiative, has excellent attention to detail.

A good understanding of EMIS Web computer system is desirable

Excellent communication and IT skills required

Patients predominantly in student age group

The interview process will consist of a telephone call followed by a face-to-face meeting.

Main duties of the job

To ensure that all enquiries are efficiently and courteously handled via face to face, by phone and those received electronically.

To receive and direct patients on arrival.

To record patients details on notes accurately and neatly.

To respond to and process information received regarding patients change of details.

To deal with telephone calls.

To take messages for clinicians and other staff and ensure that they are passed on quickly and accurately.

To receive and record requests for home visits and ensure that they are passed to the on call doctor quickly.

Return records to NHSE when patient is removed from list.

Experience of EMIS web or similar web based database desirable. However, full training will be given by Reception Manager.

To enter registration details of newly registered patients on to database and to keep these records up to date when patient details change ensuring accuracy of information

To book / cancel patient appointments on computerised appointment system.

To send and receive emails.

To be available as required for extra hours of overtime when required.

On-going training and personal development is encouraged.

To attend general meetings and receptionist meetings when required.

Any other duties that may be required.

About us

Ridgmount Practice is a friendly, caring & innovative practice.

We are based close to University College, London (UCL).

The practice has a highly motivated and loyal team. There is a core of practice staff who have been employed at the Practice for more than 5 years. This is extremely beneficial as it creates an atmosphere of continuity in patient care and provides a pool of experience that ensures stability throughout the practice.

We have a team of 9 doctors, 3 nurses, 2 Physician Associates, 1 Clinical Pharmacist and 9 admin staff.

Job responsibilities

This is a Receptionist/Administrative role in a well established NHS GP Practice.

Please see above for job description.

Person Specification Qualifications

• GCSE Grade A to C in English and Maths
• Experience of working in a General Practice and of EMIS Web

Experience

• NHS GP practice experience, can prioritise and organise a busy workload, use own initiative, has excellent attention to detail.
• Excellent communication and IT skills required
• The role is varied and would suit an individual who has previous GP experience and a good understanding of EMIS Web computer system

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.