Associate Director - Customer Success Manager

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it.

We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.

• 5+ years of experience working in banking or financial services industries
• Prior experience in client-facing role required, including Customer Success Manager, Consultant, Banking Relationship Manager, Bank Lender or Sales Specialist position
• Understanding of Banking industry e.g. regulation, origination and risk practices (Credit Modelling & Assessment, Credit Portfolio Management (Risk and CPM), Stress Testing and Impairments Modelling and Governance, Regulatory requirements (Basel CRD IV/V, Solvency 2, IFRS 9, ECB and EBA guidelines) highly desirable
• Ability to build relationships at all levels with clients/prospects and the internal organisation
• Demonstrate ability to work in a collaborative team environment and work independently when needed
• Have a good understanding of product-related requirements, analysis, methodologies and software industry
• Excellent written & verbal communication skills and presentation skills
• Self-starter willing to roll up sleeves to create required content or make necessary viable customised offerings for customers
• Position normally requires approximately 20% travel in Europe and Africa for client meetings
• Additional language skills desirable (French)
• Basic understanding of artificial intelligence concepts, with curiosity and enthusiasm for learning how AI tools can be used to improve processes and drive efficiency. Interest in exploring AI systems and a willingness to develop awareness of responsible AI practices, including risk management and ethical use

• Undergraduate (e.g., Bachelor’s degree) required, Graduate/second-level degree preferred

This role requires a strong understanding of bank workflows and use cases including lending, regulatory and/or risk practices, as well as compliance and data insights. It is expected that this person will have the ability to establish a customer journey roadmap that clearly articulates near-term and long-term customer needs from the customer’s perspective, including clear ROI benefits. A successful candidate will define customer engagement strategies by relating their industry and product knowledge to the customers’ critical priorities, and be able to communicate the value of our offering through demos and solution discussions.

• Gather information on customer use of Moody’s solutions including Risk & Finance, Lending and Regulatory solutions as well as KYC and Data solutions and communicate to internal partners (product, research, sales, advisory services and client support) to build engagement strategy
• Proactively and effectively conduct discovery and understand the client’s objectives and priorities
• Anticipate customer needs by offering new insights and ongoing engagement with direction
• Identify best practices around solution application to solve customer problems based on jobs to be done (different user needs)
• Develop and manage engagement plan to deepen interactions with each customer, resulting in stronger use of our products
• Partner with Sales to proactively manage client engagement to drive account loyalty including, maintaining health scores to reflect risk…