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Strategic Self-Service CSM: and Retention

Job in City Of London, Central London, Greater London, England, UK
Listing for: Cloudinary
Full Time position
Listed on 2025-12-30
Job specializations:
  • Customer Service/HelpDesk
    Technical Support
  • IT/Tech
    Technical Support
Job Description & How to Apply Below
Position: Strategic Self-Service CSM: Growth and Retention
Location: City Of London

A leading cloud-based company in the City of London is looking for a Self-Service Customer Success Manager. This role focuses on enhancing customer experiences for high-value self-service customers, driving conversions, and reducing churn in a dynamic environment. Candidates should have at least 4-5 years of experience in a customer-facing SaaS role, strong communication skills, and an ability to thrive with measurable success metrics.

Join us to make a significant impact in customer success.
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