Guest Services Associate

ABOUT THE ROLE

Peloton’s purpose is to empower our members to live fit, strong, long, and happy lives. We do this by bringing integrated fitness + wellness experiences to our members anywhere, anytime. Peloton has the world’s most supportive community, best in class hardware + software + human coaching (our instructors).

Peloton Studios delivers a world-class experience, offering highly engaging subscription content and member classes, events, and activations. We're looking for passionate, customer service-driven individuals to ensure every member, from the moment they arrive to the moment they leave, has an outstanding journey. If you thrive in a fast-paced environment, are a self-starter, and love contributing to a welcoming and inclusive workplace, this is a great opportunity to deliver the highest level of member experience.

• Elevate the Member
  
  Experience:
  
  Be the face of Peloton, providing top-tier customer service and creating a welcoming atmosphere for all members and guests. You’ll manage reservations, assist with account issues, and ensure a seamless check-in process. You’ll also support our production team by optimizing the studio's energy and audience placement, and you’ll lead studio tours and post-class meet and greets.
• Resolve & Support: Act as a front-line resource, promptly and professionally addressing member feedback, queries, and issues both in person and over email. You’ll also manage day-of standby and waitlists to ensure all classes are at full capacity.
• Celebrate the Community: Take an active role in creating memorable moments, whether it's preparing swag bags, celebrating member milestones and birthdays, or taking and sharing photos with guests.
• Streamline Studio Operations: Work closely with other departments to ensure a smooth production flow. You’ll become proficient in all our systems—from our reservation and email providers to Slack and G-Suite—and handle essential administrative tasks to keep the studio running efficiently.

• Experience in the customer service or hospitality industry, with outstanding communication and problem-solving skills.
• A friendly, professional, and energetic demeanor with the ability to communicate effectively in person, on the phone, and via email.
• The ability to thrive in a fast-paced environment, multitask, and work proactively without constant direction.
• A flexible schedule, as this role requires availability on weekends, holidays, early mornings, and late evenings to meet business needs.

Peloton (NASDAQ: PTON) provides Members with expert instruction, and world class content to create impactful and entertaining workout experiences for anyone, anywhere and at any stage in their fitness journey. At home, outdoors, traveling, or at the gym, Peloton brings together innovative hardware, distinctive software, and exclusive content. Founded in 2012 and headquartered in New York City, Peloton has millions of Members across the US, UK, Canada, Germany, Australia, and Austria.

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Peloton is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Equal employment opportunity has been, and will continue to be, a fundamental principle at Peloton, where all team members, applicants, and other covered persons are considered on the basis of their personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, pregnancy, genetic information, military or veteran status, sexual orientation, gender identity or expression, marital and civil partnership/union status, alienage or citizenship status, creed, genetic predisposition or carrier status, unemployment status, familial status, domestic violence, sexual violence or stalking victim status, caregiver status, or any other protected characteristic as established by applicable law.

This policy of equal employment opportunity applies to all practices and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment. If you would…