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Customer Success Manager
Job in
City Of London, Central London, Greater London, England, UK
Listed on 2026-01-01
Listing for:
Reimin Reid Recruitment Ltd
Full Time
position Listed on 2026-01-01
Job specializations:
-
Customer Service/HelpDesk
Account Manager, Client Relationship Manager
Job Description & How to Apply Below
Overview
This is an exciting opportunity to join a leading global software solutions business that provides market leading construction software solutions. The role is for a Customer Success Manager focused on client adoption and onboarding, churn mitigation, relationship building and retention. You will inherit between 35-40 accounts initially, rising to a maximum of 50, with a mix of mid-sized and large enterprise clients.
This is a chance to grow with a company that values professional contribution and rewards performance.
- Drive client adoption and onboarding processes
- Mitigate churn and manage retention strategies
- Build and maintain strong customer relationships
- Manage an account portfolio (initially 35-40 accounts, increasing to up to 50)
- 2-5 years of customer success or account management experience in SaaS
- Knowledge of the construction industry
- A stable career record
- Degree educated
- Energetic, proactive, driven
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